These include document archival, search, email management, records classification, and workflow (for both the classification and ingestion of content as well as for eDiscovery). A majority of the firms participating in the study to date have robust document archival capabilities
Traditionally, the majority of the capture opportunities I get involved with are initially thinking about employing capture to archive paper documents. While document archiving (typically called “scan to archive”) is important, it doesn’t usually have as significant return on investment as people would like
In this post I provide a quick overview of the three general solution options you have for archiving: Option 1: a High-Volume Document Archive Solution Option 2: an ECM-Based Solution Option 3: a Hosted Solution Let’s say an “archive” is a system that: Securely stores primarily customer documentation Retains the documents as long as needed Purges documents when they are no longer needed for legal, compliance, or business purposes Provides authorized users (both internal and external) with access to the documents for various purposes (e.g. for business processes, customer service, customer or agent self-service, and discovery) The types of documents in scope for this kind of archive are primarily system-generated output (e.g. statements, EOBs, correspondence), and sometimes also include images and e-communications
For instance, when does a document scanning system become a “document archiving” system? Or when does a document workflow system become an “e-Discovery support system”?
Whether it’s forms processing, paper transactions, records keeping or document archiving, there’s a huge need – and opportunity – for OCR
The most important high level requirements for enterprise document archiving are: Scalability and Performance Accessibility and Availability Security and Protection Retention and Integrity Disposition Integration Low Vendor and Product Risk Your Specialized Requirements Let’s address each briefly in turn. 1
Who needs access to your work product – e.g. others in your group, other groups in your organization, external parties, etc.? Document Archive and Retention: Is there a need to archive documents after they have been created and delivered?
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