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Blog Entry
What Is an Electronic Form?

Many of our clients express their need to manage electronic forms more effectively. But the scope of an electronic forms management effort can take many different paths. So if your boss comes to you and says, “We need to get our forms under control”, make sure to frame the...

James Watson's profile image

Blog Entry
Retaining Alerts and Notifications: What’s Required?

What happens when a consumer agrees to do business with a supplier electronically? The consumer creates an online profile and adds their communications preferences – such as whether they want an email or text notification when their bill is due, whether they want to receive promotional...

James Watson's profile image

Blog Entry
How to do Alerts and Notifications

One growing area of customer communications management (CCM) is the functionality to provide alerts and notifications: the ability for an organization to provide timely or urgent messages to its customers and agents

Richard Medina's profile image

Blog Entry
Making SharePoint part of the Enterprise Puzzle

Looking at the marketplace today- there are organization needs and third party solutions for capture, business process management, records/retention management, customer communications, ediscovery , archiving and much more from a functional standpoint, and infrastructure requirements such as greater scalability and storage management

Garth Landers's profile image

Blog Entry
Making SharePoint Part of the ECM Puzzle

Looking at the marketplace today -- there are organization needs and third-party solutions for capture, business process management, records/retention management, customer communications, ediscovery, and archiving from a functional standpoint, and infrastructure requirements such as greater scalability and storage management

Bryant Duhon's profile image

Blog Entry
The Best of AIIM 2012: Collaboration, the Cloud, Dynamic Content, and More

This session looks at how Ultimate Software's Content and Communications team is continuously improving upon how to collect, create and manage information used to support a dynamic customer communications environment

Bryant Duhon's profile image

Blog Entry
Big Data and SoLoMo Are Important, but Don't Forget That Controlling Content Is Critical

Preston’s industry experience spans more than 25-years in BPM, Workflow, Imaging, Content Management, Customer Communications Management, Web Customer Experience and Interactive Marketing

Bryant Duhon's profile image