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Blog Entry
How to do Alerts and Notifications

One growing area of customer communications management (CCM) is the functionality to provide alerts and notifications: the ability for an organization to provide timely or urgent messages to its customers and agents

Richard Medina's profile image

Blog Entry
Big Data and SoLoMo Are Important, but Don't Forget That Controlling Content Is Critical

Preston’s industry experience spans more than 25-years in BPM, Workflow, Imaging, Content Management, Customer Communications Management, Web Customer Experience and Interactive Marketing

Bryant Duhon's profile image