Some of the most well-known case studies for Twitter usage deal with @comcastcares, for Comcast Cable, and @Twelpforce, for Best Buy
The policy should be a reminder rather than a checklist. Best Buy has an excellent example of this on its website - its 1-page policy can be further reduced to the headline, "Be smart
They used to ditch band practice and go to Best Buy to check out the latest technology. He even won the “Best Buy Geekiness Award” and is proud of it!
I will be citing some examples, including reviewing the governance policies for Best Buy, Zappos, several US Federal Government agencies, and others. 3
After consulting my local Best Buy’s Geek Squad and a few other computer maintenance services vendors, I got pretty much the same answer – “Leave it with us and we will take a look
Companies such as Intuit, Pitney Bowes, Best Buy, and many others are having significant success in driving down support costs and increasing customer satisfaction using social media as a support channel
However, what has been observed so far is that the link of “collaboration” to one of the four quadrants of the “Balanced Scorecard”, namely “Learning and Growth”, has been most widely accepted by all the business domains based on clear benefits derived from collaboration amongst employees (e.g. 170,000 Best Buy employees collaborating on social sites) whereas the correlation kind of peters out as we move along to the other three, namely, “Customer Perspective”, “Business Process” and the “Financials&rdquo
Either you are comfortably a DIY person, or you had better be ready to turn your office computer over to Best Buy’s Geek Squad (or an equivalent) and wait a few weeks while you are simply unproductive and uncommunicative
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