Background on One of Many Similar Situations I Have Come Across in the Past 24 Months As a disclaimer to this article, I do own a SharePoint consulting firm, EPC Group.net, and am writing this based on my opinion and those of CIOs and IT Directors that I have interacted with over the past...
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To do this successfully, companies will need to learn from the observations above, building out (i.e. properly staffing and growing) your SharePoint expertise, and doing the detailed planning that SharePoint requires
No specific SharePoint expertise exists here, and SharePoint issues that cannot be resolved by the Help Desk will be passed to the next support level based on a decision tree outlined by the local Help Desk
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