Office 365

  • 1.  Legal Hold in MS Teams and Sharepoint sites

    Posted 10-26-2020 11:20
    Hi everyone,

    We are in the process of moving away from Box to MS Teams platform for all our document storage solutions. Would be interested to understand how the legal hold works for Teams Channel chat/conversations and Sharepoint sites specifically.

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    Sona Moideen
    Global Records and Information Management Specialist
    Diageo
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  • 2.  RE: Legal Hold in MS Teams and Sharepoint sites

    Posted 10-26-2020 17:38

    Hi Sona,

     

    Well first off Teams doesn't store any documents itself.  Documents are kept either in the SharePoint Online (SPO) site collection that gets created when you create a Team (and has an associated 365 Group) or in OneDrive when files are shared person-to-person.

     

    In terms of Microsoft 365 holds and eDiscovery and how it is done, you can check out this article: https://bit.ly/34vDhnZ

     

    You can also feel free to ping me directly if there are questions that the article either doesn't answer or brings up!

     

     

     

     

     

    Standards Council of Canada (SCC) ISO/TC 171/SC 2 Mirror Committee (MC) Member

     

       

     

     

     






  • 3.  RE: Legal Hold in MS Teams and Sharepoint sites

    Posted 10-27-2020 07:59
    Thank you Lorne. So how can we apply litigation hold on future Teams channel conversations and sharepoint site collections, means a teams channel created after we have applied legal hold? Also how do other organisations manage legal hold in such cases. Legal hold is applied on an individual user and not on the whole Teams channel members.

    KInd regards
    Sona
    Diageo

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    Sona Moideen
    Records and Information Management Analyst
    Diageo
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  • 4.  RE: Legal Hold in MS Teams and Sharepoint sites

    Posted 10-27-2020 10:31

    Sona,

     

    The only aspect of holds that are at a user level is for mailboxes, and that's because mailboxes are assigned to users (be that an actual person or a "system user".  However the rules for the hold are established independent of individual mailboxes.  In terms of the other M365 services (i.e. Teams, OneDrive, Planner, etc.) the holds for eDiscovery are the same – they are established based upon the query(ies) you create:

     

    Graphical user interface, application  Description automatically generated

     

    Let's say you want to put a hold on all instances of the word "travel" as shown above.  And you apply it across all the locations (locations=the different M365 services for the eDiscovery functionality) in your environment.  That means any time M365 finds "travel" the email, file, chat or other object will have the hold applied.  You can set a from-to data range or you can leave it open and it will run until you stop it.

     

    A few things to keep in mind:

     

    1. The eDiscovery search , even advanced eDiscovery, does not provide capabilities such as redaction (so you're only providing the information required and not what is outside the scope).
    2. It can take up to 24 hours after you initiate the hold for it to actually be applied.
    3. Advanced eDiscovery requires E5 licenses (the most expensive tier) and the basic (or 'core") eDiscovery does not meet EDRM (Electronic Discovery Reference Model)  standard
    4. Only Advanced eDiscovery provides the workflow

     

    Does that help clarify?

     

     

     

     

     

    Standards Council of Canada (SCC) ISO/TC 171/SC 2 Mirror Committee (MC) Member

     

       

     

     

     






  • 5.  RE: Legal Hold in MS Teams and Sharepoint sites

    Posted 10-28-2020 05:55
    Thanks Lorne,

    Really useful feedback as always.

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    Nigel Kirkman
    Director
    Ferrier Mills
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  • 6.  RE: Legal Hold in MS Teams and Sharepoint sites

    Posted 10-28-2020 07:22
    Lorne - 

    A point of clarification (maybe for me).  It used to be that the hold was placed only on existing content.  The search was run one-time and whatever results came back received a hold.  Has that changed?  (I'm sort of reading between the lines in your response.)

    I don't know of a way to protect new content.  Obviously it's unlikely to hit the retention period but it can technically be manually deleted.

    Sona - Once something has a hold on it, it's well protected.  Search is definitely the way to accomplish that task but I'm relatively sure that this is a one-shot operation.  If you have a long-running matter you may need to "refresh" the hold with another case/search.

    Rob

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    Robert Bogue
    President
    Thor Projects LLC
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  • 7.  RE: Legal Hold in MS Teams and Sharepoint sites

    Posted 10-28-2020 10:25

    Hey Rob,

     

    Yeah, not sure when MS made the change (I didn't see an announcement), but as can be seen from the article below from the MS Docs site in the section I've highlighted you can leave the date off and hold all content in specified locations regardless of when it was sent, received, or created:

     

     

     

     

     

     

    Standards Council of Canada (SCC) ISO/TC 171/SC 2 Mirror Committee (MC) Member

     

       

     

     

     






  • 8.  RE: Legal Hold in MS Teams and Sharepoint sites

    Posted 10-27-2020 08:02
    Welcome to the club Sona.  You may find the following article useful Place a Microsoft Teams user or team on legal hold - Microsoft Teams
    Microsoft remove preview
    Place a Microsoft Teams user or team on legal hold - Microsoft Teams
    When a reasonable expectation of litigation exists, organizations are required to preserve electronically stored information (ESI), including Teams chat messages that are relevant to the case. Organizations may need to preserve all messages related to a specific topic or for certain individuals.
    View this on Microsoft >


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    Robert Bogue
    President
    Thor Projects LLC
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  • 9.  RE: Legal Hold in MS Teams and Sharepoint sites

    Posted 10-27-2020 10:06
    Thank you Robert. I will go through the links posted and come back if any questions?

    Kind regards
    Sona 
    Diageo Plc

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    Sona Moideen
    Records and Information Management Analyst
    Diageo
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