Hi Tita,
Thanks so much on your feedback and yes the simplified user interface addresses the enormous challenge of SharePoint with user adoption. On the processes, sad to say it happens all too often and I always have to repeat it every time that SharePoint actually does not create processes that don't exist. What it actually does is highlight the fact that there is no process.
With regards to your question on training I always put in a contextual training plan with the solution which comes in the form of face to face training or e-learning or guidance documents.
To explore this a bit more because this is where companies get confused; there is a big difference between SharePoint Training and Contextual Training on the solution built on SharePoint.
- SharePoint training is available for free on the Microsoft site no company should purchase that, if they want to customise it and just get the functionalities they use then that shouldn't be a big investment.
- However, where the investment should be made is the contextual training, if you are using SharePoint as an EDRM solution then you need to train users on how it functions as an EDRM solution and why the company needs an EDRM solution.
This is the big debate with requesting for a training budget, most people just ask for a "SharePoint Training" budget which is confusing for IT because it is available online for free. But what they should be asking for is a budget for let's say "EDRM training" using my example, which makes more pragmatic sense on the investment side.
Hope the above helps.
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Maria Concesa Lim
Senior Information Management and SharePoint Consultant
Original Message:
Sent: 12-02-2015 04:56
From: Tita Atang
Subject: November virtual meeting - recording and presentation
Many thanks Maria for the presentation. Really good.
It's interesting how in the case studies a common success factor was the User Interface, making it easier for end users to access their information. I always hear the phrase 'less is more' and I can see that was the case in your case studies from a UI perspective. Really good.
Also one of the points you raise in Lessons Learned about ensuring the Business have their process established as opposed to expecting the technology to address their processes. It's a challenge I've come across aswell.
One question I had was around the end user training. Was this conducted and if so how especially in the case of global users?
Thanks
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Tita Atang
Senior Consultant
Venture Information Management