Dear Paul
Thank you for sharing this information.
I found presentation paper you produced (The best of both worlds: Highlighting the synergies of combining manual and automatic knowledge organization methods to improve information search and discovery in oil and gas enterprises) paper very interesting. I have been working on the deployment of an intranet portal on a clients site. Search was one of the key requirments that had to be addressed as part of the project.
Interestingly one of the requirements was to ensure the actual results page is alot more user friendly (ie not just a list of text results). In other words the client was not only concerned with the accuracy of their results but also the appearance of the results.
The UI delivered at the end was one that allowed the user to customise the look and feel of the search results page (using 'out-of-the-box' functionality).
In terms of accuracy of search results a third party automatic semantic metadata generation and taxonomy management solution was used and was configured to natively integrate with the clients EDMS solution.
I will read the rest of your blog and revert with any questions
Kind regards
Tita
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Tita Atang
Senior Consultant
Venture Information Management
Egham, Surrey
Original Message:
Sent: 07-17-2015 11:14
From: Paul Cleverley
Subject: Search and IM Research
Dear Colleagues
I am researching a PhD in enterprise search in Upstream Oil and Gas (year 3 of 5). Identifying the causal factors for explicit user satisfaction/dissatisfaction and actual search task performance. I am also researching latent needs that may not be supported by current methods (e.g. facilitating serendipity). The aim is to re-examine and re-conceptualize how we view 'search capability' in the industry.
I am taking a 'systems thinking' approach, the organization is the information system. External influences, beliefs and attitudes, literacy, information behaviours, process and technology all play their part. One of the causal factors (no surprise to this community I am sure) is how information is organized (Knowledge Organization practices) by both specialists and technical professionals (e.g. scientists and engineers).
I started a monthly blog in May 2015 Systems Thinking in Enterprise Search where I am placing my academic peer reviewed research as I go along. The research comes from a combination of interviews, surveys, focus groups, search logs and experiments. Please feel free to use and share as appropriate, there are 4 papers at present.
This includes research from petroleum engineers in over 30 oil and gas companies and empirical research with over 50 geoscientists. I have also looked at transferability of some of the findings with other industries including defence, pharmaceuticals and aerospace. The results are intriguing!
If you would like to know more or have any questions, please feel free to contact me. I am always keen to collect data and talk to practitioners or management, all information is treated anonymously to the individuals and organization.
Best Regards, Paul
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Paul H. Cleverley
Robert Gordon University
Email: p.h.cleverley@...
Blog URL here: Systems Thinking in Enterprise Search
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