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Taps ‘n’ Apps: Craft Beer Meets the Cloud

Anyone who’s been paying attention lately, or who has met me in person, knows that I’m fairly passionate about Information Management and Craft Beer. Depending on the day, my passion for one is slightly higher than my passion for the other. What does one have to do with the other? I’m glad you...


Blog Entry
Supercharge your internal support with social collaboration

The benefits ofproviding self-service, community-oriented support to customers and partners inan externally-facing context are broadly recognised - helping to improve thelevel and speed of service that people have access to, while reducing calls tothe helpdesk and lowering organisational costs...



Blog Entry
So many collaboration tools, so little time

Whatcollaboration technology is used within your organisation? It'shighly unlikely that you will be able to answer this question with just oneword. "Collaboration" means so many different things to differentpeople, and as a result most of us use several - or even many -...


Blog Entry
Solution Success Means User Adoption

Of all the measures of success for information management solution implementations, there is one critical success factor that stands above the rest: user adoption. In other words, your solution is only successful if it is actually used by the people in your organization. User Adoption in...

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Blog Entry
2 ways better collaboration helps improve employee engagement

One of the greatestbenefits of improving collaboration within your organisation is the positiveimpact on employee engagement, but the hype and overuse of both these terms -"collaboration" and "employee engagement" - means that it'snot always obvious quite what this means in practical terms. The...



Blog Entry
Socialising the innovation process

When organisationsare considering investing in social collaboration tools, one of the use casesthat often appeals most to senior executives is idea management, and theprospect of crowd-sourcing new and exciting business opportunities simply bymaking the process of capturing and developing ideas...


Blog Entry
Let's get together! Why integration is the key in social collaboration

Earlierthis week, I published a blog outlining my top 5 social collaboration vendor trends for 2016 , with number #4 focused onthe continued investment by collaboration vendors in providing integration withother technologies, in three particular areas: It's anarea of capability that...


Blog Entry
Think "initiative" not "project" for collaboration success

It's widelyrecognised now that successfully improving collaboration within an organisation doesn'thappen by itself ; while social collaboration technologies might share somecommon characteristics with public social networking services like Facebook andTwitter, you simply aren't going to get...