About Crawford Technologies develops solutions that help enterprises optimize and improve the secure and accessible processing, delivery, storage and presentment of their customer communications. As an award-winning, global provider of products and services with over 1,800 customers on six...
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One growing area of customer communications management (CCM) is the functionality to provide alerts and notifications: the ability for an organization to provide timely or urgent messages to its customers and agents. It’s CCM functionality that’s particularly critical for...
Cloud Content Management (CCM) is such a new subject that at the time I wrote this post there is not a Wikipedia entry for CCM. I originally heard the term from Larry Hawes of Dow Brook Advisory Service . Larry was hired by Box (formerly box.net) in 2010 when he was with Gilbane Group. Box...