Numbers: Measuring the value and success of what’s been done
This article, the third in a five part series on technology strategy techniques that bring about lasting change, discusses using numbers to effectively plan and analyze your ECM. If you haven’t read the series, find the additional posts here .
A wide variety of articles can be quickly found online with ideas and instructions to develop a cost/benefit analysis for an ECM rollout. Most of these articles focus on: 1) initial justification of implementing an ECM system, and 2) a whole lot of numbers in complex spreadsheets consisting of hardware and software expenditures, personnel costs, operations, maintenance and support, and more. Dry and complicated? For sure! But in some organizations, these justifications can’t be avoided and are required to get your ECM project off the ground. The core of these calculations require some analysis of these areas:
Increase: profit, growth, retention, efficiency, visibility
Decrease: costs, time, effort, complaints, attrition, risk, conflict, duplication, administrative burden, infrastructure
Project rollout costs