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First off, thanks again to everyone for joining yesterday's tweetjam. Lots of great conversation and ideas flying around. I'm going to quickly summarize a few of the common threads (think Clifnotes). The complete transcript of the jam follows. It's a LOT to digest, but well worth the time. Over 2 hours, we had over 1,048 tweets--that's just at 90 tweets/minute.

One of my favorite tweets is by jeffmann. To me, it sums up the confusing, and exciting, nature of this Enterprise 2.0 journey that we're all on currently.

"e20 is necessarily messy. Things will go wrong. Anticipate it. Deal with it. Don't panic.

[For you Hitchhiker fans out there, what would the E2.0 equivalent of a towel be?]

I used Wordle to create a word cloud: check it out here.

Immediately obvious is that "People" is a key concept topic. Also important to the conversation were "social," "culture," "need," and "ROI." Each of these topics was explored in detail during the jam.

Culture Club
Now that you're all singing "Karma Chameleon," no surprise, but culture is critical to the success of enteprise 2.0. While tools do enable and extend the concept and reach of enterprise 2.0, a culture of trust, transparency, openness, and the ability to experiment (and fail) is what really leads to "Enterprise 2.0." Back to the word cloud: People are key. (Also regarding people, everyone agreed to call "bullshit" on the idea that old people suck at enterprise 2.0 and that the youth just "get it." [Though I'm still not prepared to say that John Mancini is cool.] Aptitude and company culture is a more important indicator of who (people or organization) will succeed with E2.0.)

What's the ROI of Oxygen?
I say the following as someone who dislikes intensely trying to create hard date/numbers from soft concepts. I'm still a little taken aback at the assumptions that ROI for the concepts of Enterprise 2.0 aren't needed. Calling companies dinosaurs and saying they'll be obsolete (when 50% of companies block Facebook/Youtube and other sites) strikes me as akin to teenagers saying their parents just don't get it. I'll take Mark Fidelman and Jesse Wilkins as examples: ROI is like oxygen and what's the ROI of the phone or email, respectively. These arguments strike me as too glib when we're trying to make the argument to bring tools that can effectively bring employees together to work faster/better together that are still seen by many as toys. I figure that if I agree with both Jesse and Mark (I do) and find the "you just need to get it argument" a little too glib, real executives might too. Dunno. What to y'all think?

Summation
The tools and concepts of E2.0 work and add value now. We need to determine better metrics to define success (and like any technology undertaking, those metrics and definitions will need to be defined by company; there is no silver bullet). Executive leadership is important, but, as with email, if your leadership is clueless, going under the radar is fairly easy to do. There is also no clear downside to E2.0. As with email, there's ALWAYS the risk of employees doing/saying something stupid. But, that's always been the case: train and trust your PEOPLE. We also determined that social media may be the cure for shyness (personally, I can vouch for this one).

That's my quick overview. There's a lot in here. The complete transcript follows. Read. Digest. And let's talk again soon; this was fun.

• bduhon: RT @infocloud: dealing with various iterations of social tools for 15 years or so, results happen where least expect them #e2j
• HannsKK: @bduhonthat would be very cool, thank you for your work in putting this together ! #e2j
• bduhon: And, let's do this again sometime. Loved it. :) #e2j
• bduhon: I'll compile all of the tweets for everyone to read at leisure. #e2j
• bduhon: Huge thanks to our panel: @HannsKK@hebsgaard@CherylMcKinnon@lehawes@markfidelman@jessewilkins@rlavigne42@jmancini77#e2j
• jmancini77: Thanks everyone. Time for a sandwich. #e2j8 minutes agovia TweetChat
• jessewilkins: Coming back to the non-Tweetjam world - apologies for the extraordinarily heavy volume but I found tons of good info at #e2j! 10 minutes agovia web from Green Valley Ranch, Denver
• jessewilkins:  RT @lehawes: @HannsKKAh, I see. #ecmand #e20more similar, except that users bring experience with Web 2.0 tools to bear. (ex point!) #e2j
• jmancini77  : Whoever suggested Tweetchat early on, thanks - made a ton of difference. #e2j
• jessewilkins: yeah, moving over to a 3-hour con call. Will be exhausting in a different way. :) #e2j
• lehawes: @HannsKKAh, I see. #ecmand #e20more similar, except that users bring experience with Web 2.0 tools to bear. Creates expectations. #e2j
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• bduhon: Thanks to everyone for joining in and participating. Lots of good stuff here. Still trying to digest about 3/4 of what was said #e2j
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• jmancini77: RT @jessewilkins: Q10 dont underestimate how much change will be required (summarizing a few folks points) #e2j
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• infocloud: @bduhonQ9 I can stay in ROI, if you know what to measure and baseline. Like e-mail lessons, very few doing that #e2j
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• skellison: I'm jealous! RT @bduhon: @skellisonExcept for me, this was my everyday duty today :) #e2j
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• HannsKK: RT @bduhon: @skellisonExcept for me, this was my everyday duty today :) - lucky you ! - no sarcasm ! #e2j
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• mijori23: @bduhonThis has been a great experience for me. It sure informs my work as a community manager. Thanks a lot Bryant. #e2j
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• jessewilkins: Q10 don't underestimate how much change will be required (summarizing a few folks' points) #e2j
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• hebsgaard: @bduhonthis has been great - we need a do-over #e2j· Reply· Retweet· DM
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• skellison: @jessewilkinssure thing, talk to you soon #e2j
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• jmancini77: @christyschoonI'm jmancini77 - some rascal beat me to the name way back #e2j
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• bduhon: @skellisonExcept for me, this was my everyday duty today :) #e2j
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• btblair: My eyes are bleary and I can't think of anything serious to add anymore. Thanks to #AIIMand all to for the E2.0 tweetjam. #e2j
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• jessewilkins: @skellisonlet's chat at some point about your employer's solution - jwilkins13 at gmail dot com :) #e2j
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• christyschoon: Thanks to @bduhon@jmancini@jessewilkins@markfidelman@lehawes@cherylmckinnonand AIIM for hosting - I enjoyed the jam! #e2j

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• bduhon: @CherylMcKinnonThank you so much. #e2j
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• MarkFidelman: RT @parapadakis: Q10 - Implementation is not the core issue. Adoption and culture change is. Any recipes for that? #e2j· Reply· Retweet· DM
• parapadakis: @jessewilkinsfair point - Semantics, I meant technical implementation #e2j
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• hebsgaard: Q10: culture and adoption - get orange hard hats for the proj. team every Monday and the buzz will start (have tried it, actually) #e2j
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• HannsKK: @lehaweswas thinking more about #ecm, something that effects everyone in the org. Not necessarily ERP #adoption#roadmap#e2j
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• skellison: looks like the everyday duties are taking over at this point; thanks for the great jam everybody! #e2j
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• bduhon: @paula_alderThanks, Paula. Would definately like to do this again. #e2j
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• MarkFidelman: RT @jmancini77: RT @jessewilkins: This has been the most exhausting (&rewarding) two hours I can remember in a while.Let's do it again! #e2j
• Reply· Retweet· DM
• lehawes: RT @parapadakis"Implementation is not the core issue. Adoption and culture change is." Perfectly stated! #e2j
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• jessewilkins: @parapadakisand yes there are roadmaps and recipes for that. :) #e2j
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• paula_alder: keep dropping in and out but this is great! Go #e2j#tweetjam!
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• btblair: RT @jmancini77: Soon with GPS saying "roadmaps" will be like saying "records" (LPs) RT @bduhon: Q10: Any available roadmaps for implementing #e20#e2j
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• jessewilkins: @parapadakisAdoption & culture change are significant part of
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• CherylMcKinnon: #e2j- cannot believe the 2 hours went by so far. Great stuff everyone. And now going to take a walk in the sunshine.
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• elsua: @DemetoI agree, but I think the intent of the original intent was that one of ROI = $$$, which I agree w/ u is rather limiting #e20#e2j
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• lehawes: @HannsKKSorry, but disagree. #e20implementation very different than ERP. Much more iterative and user feedback way more important. #e2j
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• infocloud: @jessewilkinssome E2.0 tools do much better job of FB type things than FB ever will, focus on ease of use & tools getting out of way #e2j
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• jessewilkins: A propos, apparently laconi.ca is now Statusnet. But points apply. :) #e2j
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• hebsgaard: Q10: E20 is a part of a business process - many process impl. roadmaps on AIIM site #e2j
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• parapadakis: Q10 - Implementation is not the core issue. Adoption and culture change is. Any recipes for that? #e2j
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• gagan_s: Ok for a 20 person org to roll out Yammer in 20 min - not right for a Fortune 500 #e2j/via @jmancini77<< F500 rich target for Legal issues
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• HannsKK: RT @jessewilkins: This has been the most exhausting (and rewarding) two hours I can remember in a while. I wanna do it again! #e2j
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• paula_alder: RT @jessewilkins: This has been the most exhausting (and rewarding) two hours I can remember in a while. I wanna do it again! #e2j
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• jmancini77: RT @jessewilkins: This has been the most exhausting (and rewarding) two hours I can remember in a while. I wanna do it again! #e2j
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• jmancini77: Soon with GPS saying "roadmaps" will be like saying "records" (LPs) RT @bduhon: Q10: Any available roadmaps for implementing #e20#e2j
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• HannsKK: RT @btblair: Q10: Have you seen the new NYC subway map? Something like that. - London tube would do as well ! #e2j
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• infocloud: @jessewilkinsyes, what facebook purports to do. FB is similar to MS Office people use 5% of features, but all use diff 5% #e2j
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• jessewilkins: This has been the most exhausting (and rewarding) two hours I can remember in a while. I wanna do it again! #e2j
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• HannsKK: RT @bduhon: Q10: Any available roadmaps for implementing #e20- same as for any enterprise implementation ?! #e2j
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• btblair: Q10: Have you seen the new NYC subway map? Something like that. #e2j
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• MarkFidelman: Q10: Any available roadmaps for implementing #e20#e2j+ There are many on the AIIM site
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• HannsKK: Seems very appropriate, @bduhon@jmancini77. Have to jump ship at this point. Thanks everyone, enjoyed it ! Lets do this again ! #e2j
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• dankoleary: Q9: #Googleapps is free, or Google Wave, instant on, easy to trial #e2j
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• bduhon: Q10: Any available roadmaps for implementing #e20#e2j
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• CherylMcKinnon: RT @lehawes: Q9: Don't have to buy #e20software (use Open Source), but do have to invest in support, training, integration, extension, etc. #e2j
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• hebsgaard: Q9: a year from now we will ask ourselves: wow if only I had seen these new E20 coming - remember the iPAD! #e2j
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• jessewilkins: RT @christyschoon: Q9: Even if the E20 tools are free you still have to invest in the people and resources to support them (true!) #e2j
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• jmancini77: RT @christyschoon: Q9: Even if the E20 tools are free you still have to invest in the people and resources to support them #e2j
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• jessewilkins: @infocloudnot using FB as a model for everything - just for FB-like functions. Other tools for other uses. #e2j
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• deb_lavoy: RT @jmancini77: Before we get to the end, really want to thank everyone for this - what fun. #e2j
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• bduhon: What John said (beat me to it) RT @jmancini77: Before we get to the end, really want to thank everyone for this - what fun. #e2j
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• christyschoon: Q9: Even if the E20 tools are free you still have to invest in the people and resources to support them #e2j
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• MarkFidelman: Q9: #E2.0 tools enable greater connections with your customers and employees. E1.0 orgs don't understand this #e2j
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• infocloud: @jessewilkinsQ8 serious problems using FB as model as misses most basic biz needs - basic finding, refinding, search, and discussions #e2j
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• jmancini77: Before we get to the end, really want to thank everyone for this - what fun. #e2j
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• jessewilkins: Wikipedia runs on Mediawiki, OSS. Who needs to scale higher than Wikipedia (content- and user-wise)? & similar solns in other sectors. #e2j
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• hebsgaard: Q9: You have to buy E20 tools - they will evolve and need support, tweeks and add-ons will create a much more dynamic environment #e2j
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• lehawes: Q9: Don't have to buy #e20software (use Open Source), but do have to invest in support, training, integration, extension, etc. #e2j
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• jessewilkins: Q9 also, so many of the enterprise tools use the OSS model so you can get great tools for low cost - viz. Mediawiki, Laconi.ca #e2j
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• jmancini77: Q9. It's cool for a 20 person org to roll out Yammer in 20 min - not the right sol for a Fortune 500 org #e2j
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• MarkFidelman: RT @lehawes: RT @hebsgaard"Q8: Not top down - not bottom up either." Yes, must blend both for successful #e20deployment and adoption. #e2j
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• jessewilkins: Q9 isn't that part of what makes ROI so easy and so hard at the same time: Discounting time(!), often there isn't much I involved. #e2j
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• MarkFidelman: Q9: #e2jYou'll need to buy E2.0 tools if that is the best way to communicate your value prop to your customers. Increasingly,answer is yes
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• parapadakis: Q9: One way or another you will pay for the tools. Someone has to write them! #e2j
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• jmancini77: Q9. I think the appropriate tools vary wildly by org size. #e2j
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• infocloud: @lehawesExcellent! The mix of the 3 and how the overlaps influence, encourage, or hinder is really important & often missed #e2j
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• lehawes: RT @hebsgaard"Q8: Not top down - not bottom up either." Yes, must blend both for successful #e20deployment and adoption. #e2j
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• dankoleary: #e2jTHE BOTS ARE COMING! I guess Skynet has taken over
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• bduhon: Q9: circling back to #ROI, do you have to buy #e20tools? Other than time, can you take the "I" out of ROI? (who said that earlier? #e2j
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• christyschoon: Q8: For call centers a big CSF is reduced call times and / or reduction in call escalations #e2j
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• jmancini77: My music now from Springsteen Pandora. Knock, knock, knockin on heaven's door. #e2j
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• infocloud: @HannsKKQ8 KPIs tough w/ social elements as people often don't act in repeatable or expected manner #e2j
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• hebsgaard: Q8: Not top down - not bottom up either. You have to sell the idea - like the royals - explain not complain! #e2j
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• MarkFidelman: RT @CherylMcKinnon: #e2jQ8: - back to the goals - faster customer response times? Cut costs? New lead generation? + So true Cheryl
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• jmancini77: Yup. RT @parapadakis: The why can be top down, not the how RT @jmancini77: Q8. And going back to my KM point - Not top down. #e2j
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• btblair: Q8: Tell VIPs E20 has ROI & low TCO-so do it ASAP or be SOL. #e2j
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• jmancini77: RT @CherylMcKinnon: #e2jQ8 CSFs for impl e2.0 - back to the goals - faster customer response times? Cut costs? New lead generation? #e2j
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• docudude: RT @jessewilkins: Q8 1) easy to use tools - not sure ECM vendors are there yet for example #e2j
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• parapadakis: The why can be top down, not the how RT @jmancini77: Q8. And going back to my KM point - Not top down. and not top down either!) #e2j
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• MarkFidelman: RT @jessewilkins: Q8 Visible support (and pref participation) from sr management #e2j- Agree, add exec public acknowledgement of champions
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• skellison: some of use like to think we are ;) RT @jessewilkins: Q8 1) easy to use tools - not sure ECM vendors are there yet for example #e2j
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• hebsgaard: RT @jmancini77: Q8. And going back to my KM point - Not top down. Not top down. Not top down. You have to sell it! #e2j
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• CherylMcKinnon: #e2jQ8 Critical success factors for implementing e2.0 - back to the goals - faster customer response times? Cut costs? New lead generation?
• pwwinton: #e2j. How will #E2.0 really change things like #HRfunctions and #CaseManagement? Cite good examples?
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• RickCaffeinated: RT @parapadakis: Q8 - when it becomes a way of life, rather than something you have to explain! #e2j
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• CherylMcKinnon: #e2jQ8 Critical success factors for implementing e2.0 - back to the goals - faster customer response times? Cut costs? New lead generation?
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• pwwinton: #e2j. How will #E2.0 really change things like #HRfunctions and #CaseManagement? Cite good examples?
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• RickCaffeinated: RT @parapadakis: Q8 - when it becomes a way of life, rather than something you have to explain! #e2j
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• lehawes: Q8: Top CSF is ability to show that a specific business problem/opp is being addressed and that progress is being made. #e2j
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• LincWare: RT @jmancini77: Q8. And going back to my KM point - Not top down. Not top down. Not top down. #e2j
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• bduhon: @christyschoon@markfidelmanIt's working for me ;) #e2j
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• mijori23: RT @jmancini77: Q8. And going back to my KM point - Not top down. Not top down. Not top down. #e2j
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• khamilton611: @bduhonQ8: Getting the right tool to the right people at the right time. #e2j
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• jessewilkins: RT @mijori23: Q8: ID and engage social highflyers to act as examples for the reluctant to . Its the network, not the hierarchy. #e2j
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• rileybeebs: RT @christyschoon: RT @markfidelman: #e20The cure for shyness? Lets put that on the label! #e2j- I like it! #e2j
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• jessewilkins: RT @jmancini77: Q8. And going back to my KM point - Not top down. Not top down. Not top down. (and not top down either!) #e2j
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• jessewilkins: Q8 Visible support (and pref participation) from sr management #e2j
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• HannsKK: RT @parapadakis: Q8 - when it becomes a way of life, rather than something you have to explain! - Like APPLE - viral ? #e2j
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• christyschoon: RT @markfidelman: #e20The cure for shyness? Let's put that on the label! #e2j- I like it!
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• jessewilkins: Q8 1) easy to use tools - not sure ECM vendors are there yet for example #e2j
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• jmancini77: Q8. And going back to my KM point - Not top down. Not top down. Not top down. #e2j
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• mijori23: Q8: Identify and engage social highflyers to act as examples for the reluctant to . It's the network, not the hierarchy. #e2j
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• docudude: Q8 : Top management support #e2j
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• hebsgaard: Q8: Get top mgmt involved - have them make a public pledge! communicate goals and expectations and ask for feedback #e2j
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• bduhon: like that RT @parapadakis: Q8 - when it becomes a way of life, rather than something you have to explain! #e2j
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• jessewilkins: RT @parapadakis: Q8 - when it becomes a way of life, rather than something you have to explain! #e2j
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• skellison: project champpion! RT @dankoleary: Q8: ability and willingness to change and try new things, project champion, culture fit #e2j
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• jessewilkins: RT @jmancini77: Q8. CSFs? 1) Execs supportive or at least get out of way. 2) Culture supports openness. Tech as easy to use as FB. #e2j
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• HannsKK: Q8 ... and achieving real or perceived business value. It is not just a numbers game ! #adoptionrate#e2j
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• lehawes: @infocloudWelcome Tom! Agree that content and tools must be in mix. Was saying that people have been a neglected recipe ingredient. :) #e2j
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• MarkFidelman: Q8: Executives stakeholders and internal champions are key to #e20success #e2j
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• parapadakis: Q8 - when it becomes a way of life, rather than something you have to explain! #e2j
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• jmancini77: Q8. CSFs? 1) Execs supportive or at least get out of way. 2) Culture supports openness. Tech that is as easy to use as FB. #e2j
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• calmo: The tool is critical! flexibility as a platform... @bduhon: Q8: critical success factors for implementing enterprise 2.0? #e2j
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• dankoleary: Q8: ability and willingness to change and try new things, project champion, culture fit #e2j
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• MarkFidelman: Q8: Adoption rate and trends need to be close to the top #e2j
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• HannsKK: Q8 Reaching your KPIs seems like a good way to set CSFs ?! #e2j
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• bduhon: @lehawesAgree that we must, but also must give/show/provide real business reasons always. Just sometimes seems to squishy #e2j
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• parapadakis: Q7 My kids swapped SMS for FB when it became portable on their mobile phones. It's convenience Q. #e2j
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• deb_lavoy: @jmancini77kids do twitter, but less freq than sms #e2j
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• MarkFidelman: RT @christyschoon: #e20The cure for shyness? Let's put that on the label! #e2j
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• hebsgaard: RT @jessewilkins: RT @christyschoon: #e20allows people who wouldnt speak up in a meeting to share knowledge and ideas #e2j
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• jmancini77: Good place for stats - Pew Internet study - http://www.pewinternet.org/#e2j
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• paula_alder: RT @jessewilkins: RT @christyschoon: #e20allows people who wouldnt speak up in a meeting to share knowledge and ideas when they wouldnt have otherwise #e2j
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• deb_lavoy: @HannsKKyes - my 10 yr old never reads email - he texts and plays games #e2j
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• bduhon: Q8: critical success factors for implementing enterprise 2.0 (other than corporate culture)? #e2j
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• infocloud: @lehawesQ7 there is no quicker way for people not to adopt or hold back valuable content than go with fully open social space #e2j
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• HannsKK: @lehawes@jmancini77kids don't use twitter - Disagree - they use it to update FB and news or meet on IM later on. #e2j
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• lehawes: @jmancini2/2 teen Twitter usage is growing at faster rate than many other age segments. #urbanlegend#e2j
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• deb_lavoy: RT @HannsKK: RT @jessewilkins: my experience w/ younger gen is SMS trumps all. That, and videogames - e.g. WoW as collab platform(!) #e2j
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• MarkFidelman: RT @christyschoon: #e20allows people who wouldn't speak up in a meeting to share knowledge and ideas when they wouldn't have otherwise #e2j
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• skellison: RT @christyschoon: #e20allows people who wouldnt speak up in a meeting to share knowledge and ideas when they wouldnt have otherwise #e2j
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• jmancini77: See the Pew study - or ask my kids "Kids do not do Twitter." Disagree. Dont have stats handy, but teen 1/2 #e2j
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• jessewilkins: RT @christyschoon: #e20allows people who wouldnt speak up in a meeting to share knowledge and ideas when they wouldnt have otherwise #e2j
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• christyschoon: #e20allows people who wouldn't speak up in a meeting to share knowledge and ideas when they wouldn't have otherwise #e2j
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• infocloud: @lehawesQ7 I think it is orgs need to understand social comfort of balance with people, tools, and content to get best value #e2j
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• skellison: @hebsgaardhaha it is funny..but I am obsessed with sticky notes..perhaps I'm the odd one out of the under 30 crowd #e2j
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• MarkFidelman: @LLiu#e2jAs have I. But some cross the chasm and change the business landscape (e.g. Salesforce.com)
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• lehawes: RT @jmancini77"Twitter itself is an interesting age deal. Kids do not do Twitter." Disagree. Don't have stats handy, but teen 1/2 #e2j
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• HannsKK: WoW = World of Warcraft if someone doesn't have kids ;-) #e2j
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• hebsgaard: Q7: People under 30 do not use stick-on notes and cannot write chicken scratch (attempt at being funny) #e2j
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• HannsKK: RT @jessewilkins: my experience w/ younger gen is SMS trumps all. That, and videogames - e.g. WoW as collab platform(!) #e2j
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• christyschoon: RT @jmancini77Interesting thing abt social techs is they turn so many into networkers who would be 2 shy 2 do in person. #e2j- gr8 point
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• LLiu: @markfidelmanWhen tools aren't driven by biz strat, they r merely stopgaps or science xpermnts. Seen way too many tools efforts fail. #e2j
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• RickCaffeinated: RT @jmancini77: RT @parapadakis: @HannsKK@btblairsaid it: When value overtakes inertia - might put this on a t-shirt. #e2j
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• hebsgaard: Q7: I have seen people 50-65 who hates Facebook but love E20 once they try it - replaces stick-on notes and chicken scratch #e2j
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• dankoleary: #e2jre:tweeting, most are too busy on Facebook and SMS, don't understand E20, only web 2.0
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• jessewilkins: my experience w/ younger gen is SMS trumps all. That, and videogames - e.g. WoW as collab platform(!) #e2j
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• aashenden: Got to drop off now - thanks for the conversation everyone! #e2j
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• jmancini77: RT @parapadakis: @HannsKK@btblairsaid it: When value overtakes inertia - might put this on a t-shirt. #e2j
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• MarkFidelman: RT @bduhon: @jmancini77means one of you is cooler than the other, but can't figure out the right metric. #e2j+ John has the fancier title
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• RickCaffeinated: Good person offline can be good online //RT @hannskk: So if it is not an age thing, what makes someone a good 'Social Networker?' #e2j
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• docudude: @jmancini77very true. Why the new generation do not tweet much when compared to the elders? #e2j
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• DerekPunaro: RT @jmancini77: Q3 - per @charleneli, Microsoft policy re #e20has 2 bullets: 1) remember your orig confid agreement; and 2) be smart. #e2j
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• jessewilkins: RT @jmancini77: Q7. Interesting thing about social techs-they turn so many into networkers who would often be too shy to do in person. #e2j
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• pwwinton: RT @btblair: What does age have 2 do with E2.0? Its a Q of value vs. inertia. My mom went online when the value became high enuff #e2j. Good
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• parapadakis: @HannsKK@btblairsaid it: When value overtakes inertia #e2j
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• jessewilkins: .@cherylmckinnonHarsh. And true. :) #e2j
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• jmancini77: Q7. Interesting thing about social techs are they turn so many into networkers who would often be too shy to do in person. #e2j
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• btblair: Personality. Are the cool kids taking over #IT? RT @HannsKK: So if it is not an age thing what makes someone a good 'Social Networker?' #e2j
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• RickCaffeinated: RT @hebsgaard: RT @jmancini77: Q7. Twitter itself is an interesting age deal. Kids do not do Twitter. That is a REALLY good point #e2j
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• jessewilkins: @HannsKKcollab nature. Extroverts good; introverts can be good too b/c "on the internet nobody knows you're a dog" http://is.gd/cKjrw#e2j
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• skellison: @HannsKKto start, it's more than just a cool new place to hang out..that loses value pretty quickly with the young ones. #e2j
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• lehawes: RT @HannsKK"So if it is not an age thing, what makes someone a good Social Networker?" Confidence in self and collective ability. #e2j
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• CherylMcKinnon: #e2J@dankolearyFrom my SocMedia 101 workshop for jobhunters: "worry less abt accomodating for GenY & more abt why they'd want to hire you"
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• khamilton611: @CherylMcKinnonQ7: Agree w/ prof. association participation, but back to HR question...since it is external, it isn't 'recognized'? #e2j
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• bduhon: @MarkFidelman@jmancini77means one of you is cooler than the other, but can't quite figure out the right metric. #e2j
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• elsua: @DemetoInteresting point, so then should we drop the I from ROI or something? Besides, I'm not too sure about it ... #e20#e2j
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• lehawes: RT @MarkFidelman: Q7: Easiest #e20growth strategy is to leverage your customers social networks to increase your product/service sales #e2j
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• HannsKK: So if it is not an age thing, what makes someone a good 'Social Networker?' #e2j
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• hebsgaard: RT @jmancini77: Q7. Twitter itself is an interesting age deal. Kids do not do Twitter. That is a REALLY good point #e2j
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• jmancini77: RT @skellison: @jmancini77dont feel bad, as an under 30, i still think youre pretty cool - Yay! #e2j
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• jessewilkins: .@jmancini77really good point - IIRC the Twitter sweet spot demographically is around 45. #e2j
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• MarkFidelman: RT @jmancini77: q7. gosh re 30. I was feeling so cool. but now i feel old. #e2j+ What does that mean for the 40 yr old?
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• skellison: @jmancini77i have a few peers that do, but I never really did much twitter until I got a job involving social media #e2j
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btblair: Q7: What does age have 2 do with E2.0? Its a Q of value vs. inertia. My mom went online when the value became high enough #e2j

• lehawes: RT @bduhon"We [must] preach with the intensity of the converted. We cant just say "revolution" and expect to hear, "oh, OK" So true! #e2j
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• mijori23: @hebsgaardQ7: "how did we manage before E20". #e2jUsing expensive & time-consuming big projects and processes. Uggh
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• skellison: @jmancini77don't feel bad, as an under 30, i still think you're pretty cool #e2j
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• parapadakis: So does mine at 76! :-) RT @jessewilkins: Q7 My 57 yo hs dropout mother does social media. #e2j
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• jmancini77: Q7. Twitter itself is an interesting age deal. Kids do not do Twitter. #e2j
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• CherylMcKinnon: #e2jQ7 Encourage contributions to professional association communities, non corp blogging, let them build & show confidence in their skills
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• MarkFidelman: Q7: Easiest #e20growth strategy is to leverage your customers' social networks to increase your product or service sales #e2j
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• jmancini77: q7. gosh re 30. I was feeling so cool. but now i feel old. #e2j
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• lehawes: @mijori23Thanks re: Board invitation! You just made my day! :>) #e2j
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• jessewilkins: Q7 yeah not sure this is an age-related thing as much as an openmindedness-thing. My 57 yo hs dropout mother does social media. #e2j
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• jmancini77: RT @parapadakis: Re Q7 - Learn to value personality and trust over cold metrics! - and over the tech #e2j
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• HannsKK: RT @parapadakis: Re Q7 - Learn to value personality and trust over cold metrics! #e2j
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• khamilton611: @dankolearyQ7: Sometimes, ppl OVER 30, too! ;) #e2j
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• hebsgaard: RT @dankoleary: Q7: embrace people under 30, our ideas, and learning styles, dont be afraid. We dont bite. What about under 60! #e2j
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• bduhon: @jmancini77I agree, but we preach with the intensity of the converted. We can't just say "revolution" and expect to hear, "oh, OK" #e2j
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• skellison: Hi Dan, so true! RT @dankoleary: Q7: embrace people under 30, our ideas, and learning styles, dont be afraid. We dont bite. #e2j
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• jmancini77: RT @hebsgaard: Q7: Again the APPLE syndrome - people do not know what E20 can do until try it & then "how did we manage before E20". #e2j
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• parapadakis: Re Q7 - Learn to value personality and trust over cold metrics! #e2j
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• lehawes: RT @CherylMcKinnon"Musical interlude if anyone needs a break ? http://blip.fm/~ru8n6" ; Great idea and good tune. Thanks! #e2j
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• dankoleary: Q7: embrace people under 30, our ideas, and learning styles, don't be afraid. We don't bite. #e2j
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• hebsgaard: Q7: Again the APPLE syndrome - people do not know what E20 can do until they try it and then "how did we manage before E20". #e2j
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• thoughtfarmer: RT @lehawes: RT @jeffmann: have spoken with FAR more companies worried re inappropriate postings than have had it happen. By factor of 100 at least #e2j
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• bduhon: sorry for Q7 delay, all 3 of my platforms barfed simultaneously. Thanks @lliufor the ? #e2j
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• jmancini77: Re glibness - issue is how people work with each other - there is a revolution underway in how - and many will miss it #e2j
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• RickCaffeinated: RT @lehawes: Q7: #e20tools are part of the success formula, but it's really about becoming a social business. Living/breathing that "people matter" #e2j
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• bduhon: Q7: What do orgs need to do to increase growth, reduce costs, attract/retain talent, boost productivity #e2j
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• lehawes: RT @aashenden"@lehawesAnd empowering includes actually finding out what your employees are already using and want to use." For sure! #e2j
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• hebsgaard: Q7: you have to find a way to integrate E20 tools to the entire toolset the knowledge worker uses - try it and people will get an ahaah #e2j
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• bduhon: @kiratt2take your phone with you and glance at it now and then ;) #e2j
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• kiratt2: @bduhonlol-that's just what I'm doing #e2j
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• btblair: No, but a little too smug. RT @bduhon: Skimming back over the commentary: Are we being too glib about the promise of #e20? #e2j
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• jessewilkins: RT @lehawesLiving/breathing that "people matter" (back to culture!) (2/2) #e2j
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• mijori23: RT @lehawes: Q7: In simplest terms, orgs need to trust and empower people, then get the hell out of the way! That leads to positive biz outcomes. #e2j
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• jessewilkins: RT @lehawes: Q7: #e20tools are part of the success formula, but its really about becoming a social business. (1/2) #e2j
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• btblair: Precisely! RT @lehawes: Q7: In simplest terms, orgs need to trust and empower people, then get the hell out of the way! #e2j
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• jmancini77: I like the term E20 clueful - @CherylMcKinnon#e2j
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• lehawes: Q7: #e20tools are part of the success formula, but it's really about becoming a social business. Living/breathing that "people matter" #e2j
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• HannsKK: RT @jmancini77: Run Q7 question again @bduhon; missed it. - so did I, but I surmised :-) #e2j
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• docudude: RT @lehawes: Q7: In simplest terms, orgs need to trust and empower people, then get the hell out of the way! #e2j
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• HannsKK: @MarkFidelmanQ7 and we are back with a plan :-) and a strategy. #e2j
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• khamilton611: @lehawesQ7: In simplest terms, orgs need to trust and empower people, then get the hell out of the way! <-- Wholeheartedly agree!!! #e2j
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• parapadakis: 140 chars help you focus and read twice! :-) RT @CherylMcKinnon: #e2jEven the allegedly E20 clueful have been burned this way. #e2j
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• jmancini77: Run Q7 question again @bduhon; missed it. #e2j
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• bduhon: Skimming back over the commentary: Are we being too glib about the promise of #e20? #e2j
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• jessewilkins: <-- techie - cut my teeth on Atari 2600 BASIC cartridge and C64 :) #e2j
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• MarkFidelman: Q7: First recognize that people are more and more influenced by social media. Then ensure you have a corporate game plan #e2j
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• HannsKK: RT @bduhon: @kiratt2take your phone with you and glance at it now and then ;) #e2j
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• lehawes: Q7: In simplest terms, orgs need to trust and empower people, then get the hell out of the way! That leads to positive biz outcomes. #e2j
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• CherylMcKinnon: #e2jEven the allegedly E20 clueful have been burned this way. RT@bduhon@jmancini77@hannskkOr the tragedy of the unintentional forward
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• parapadakis: True! RT @btblair: Q6: Use of conventions like "My _" are warm and cuddly, but can create false expectation of privacy. #e2j
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• mijori23: RT @hebsgaardQ7: good people liking transparency will stay - the lazy ones will leave - good results! #e2jBest case scenario
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• bduhon: @kiratt2take your phone with you and glance at it now and then ;) #e2j
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• LLiu: A7: Not always abt #E20. Growth can be increased by reorg'ing along customer segments or industries. Biz strategy must come b4 tools. #e2j
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• mhollowell: RT @mijori23: Q6: I often tell people their manager can see everything they write. That seems to do the trick. #e2j/ I can vouch for that!
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• hebsgaard: RT @HannsKK: @docududevery few hardcore techies here at all. Techies, please raise your hand now :-) - see. I confess #e2j
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• jmancini77: If he tries to block FB, let us know - RT @kiratt2: Having lunch with the boss! Look forward to reading about it later! #e2j
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• HannsKK: @docududevery few hardcore techies here at all. Techies, please raise your hand now :-) - see. #e2j
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• bduhon: @jmancini77@hannskkOr the tragedy of the unintentional forward. #e2j
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• lehawes: RT @jeffmann: have spoken with FAR more companies worried re inappropriate postings than have had it happen. By factor of 100 at least #e2j
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• mijori23: RT @jmancini77: Q6. I've seen way more stupidity on email so far than on other technologies. #e2j
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• btblair: Q6: Use of conventions like "My _" (sites, files, etc.) are warm and cuddly, but can create false expectation of privacy. #e2j
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• kiratt2: Just joining the #tweetjambut can't stay #e2j- darn it! Having lunch with the boss! Look forward to reading about it later!
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• jmancini77: The tragedy of the reply all - RT @HannsKK: Q6. Ive seen way more stupidity on email so far than on other technologies - so true !!! #e2j
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• hebsgaard: Q7: good people liking transparency will stay - the lazy ones will leave - good results! #e2j
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• HannsKK: RT @jeffmann: I have spoken with FAR more companies worried about inappropriate postings than have had it happen. By a factor of 100 #e2j
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• lehawes: @LLiuLooks like I win some and lose some. ;>) Good to see you on the chat and thanks for weighing in! #e2j
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• jessewilkins: @bduhonnot sure but saw it on @Slashdotso you can only imagine the blowback. :) #e2j
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• hebsgaard: Q7: some people do not like transparency - employees can see what mgmt are doing about their work submission/requests - goes both ways #e2j
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• paula_alder: RT @mijori23: Q6: I often tell people their manager can see everything they write. That seems to do the trick. #e2j
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• jmancini77: RT @jeffmann: I have spoken with FAR more companies worried about inappropriate postings than had it happen. By a factor of 100 #e2j
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• jessewilkins: .@docududeI know there are a few who would consider themselves non-techies.... #e2j
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• HannsKK: RT @jmancini77: Q6. Ive seen way more stupidity on email so far than on other technologies - so true !!! #e2j
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• bduhon: @jessewilkinsGuess they got that idea from Snowcrash, eh :) #e2j
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• btblair: Q6: I Have seen disasters over expectation of privacy in E2.0. #e2j
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• jeffmann: I have spoken with FAR more companies worried about inappropriate postings than have had it happen. By a factor of 100 at least #e2j
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• jmancini77: Q6. I've seen way more stupidity on email so far than on other technologies. #e2j
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• LLiu: RT @lehawes: Q3: Most corporate efforts I've seen to-date to track individuals' collaboration efforts make no tie2 biz outcome. #e2j[Agree]
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• docudude: Is there anyone from other disciplines like finance, HR here? Like to hear from non-techies #e2j
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• mijori23: Q6: I often tell people their manager can see everything they write. That seems to do the trick. #e2j
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• MarkFidelman: RT @bduhon: @LLiuOK. #e2j+ BTW @LLuiis a seasoned Cisco E2.0 expert
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• HannsKK: @lehawes@parapadakis- spoiliation, sometimes judciuious cutting is necessary. #e2j
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• jessewilkins: Saw apocryphal story about SW company that wanted emps to sign release for HOME monitoring - "it's our IP that goes home every day!" #e2j
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• paula_alder: RT @parapadakis: Q6... and employee blogs that say too much. C'est la vie! #e2j
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• paula_alder: RT @jessewilkins: Q6: "We can't give people email - what if they send inappropriate messages to someone?" #e2j
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• LLiu: RT @lehawes: Q4: I said long ago that there is no need 2show ROI for #e20. Execs either understand & support, or they don't. #e2j[Disagree]
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• jmancini77: Amen RT @jessewilkins: Q6: "We cant give people email - what if they send inappropriate messages to someone?" #e2j
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• mijori23: Q6: Good social networking guidelines referred to often precludes people making gaffs w/E2.0 tools. #e2j
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• MarkFidelman: RT @jessewilkins: Q6: "We can't give people email - what if they send inappropriate messages to someone?" #e2j- LOL!
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• bduhon: Q7: what do orgs need 2do 2increase growth, reduce costs, attract/retain talent, boost productivity? Thanks @lliu#e2j
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• hebsgaard: RT @jessewilkins: Q6: "We cant give people email - what if they send inappropriate messages to someone?" good point! #e2j
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• parapadakis: Q6... and employee blogs that say too much. C'est la vie! #e2j
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• bduhon: @LLiuOK. #e2j
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• aashenden: @jessewilkins@cherylmckinnon- while a hard lesson, not necessarily a bad one in the long run tho.. #e2j
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• HannsKK: Q6 abuse, wrong use of tools, bypassing corp tools for easier W20 technologies, seen some of that. #e2j
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• jmancini77: Amen. RT @jessewilkins: Q6: "We cant give people email - what if they send inappropriate messages to someone?" #e2j
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• lehawes: RT @parapadakis"No, but Ive seen RTs that have been deliberately altered (spoliated??? yuck!)" Interesting! Would love to see examples #e2j
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• jessewilkins: Q6: "We can't give people email - what if they send inappropriate messages to someone?" #e2j
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• MarkFidelman: RT @CherylMcKinnon: #e2jQ6: Clearly evidence of poor training on the boundaries. ie, commenting on corporate strategy cluelessly -Seen that
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• hebsgaard: Q6: I have never seen a problem - maybe because I have had the luck of top mgmt involvement and lots of training and informing #e2j
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• bduhon: Why do you think that's so? RT @jessewilkins: Q6 I havent seen a lot of bad outcomes - worst Ive seen I think is indifference. #e2j
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• parapadakis: No, but I've seen RTs that have been deliberately altered (spoliated??? yuck!) #e2j
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• jmancini77: Q6. It all comes down to usual. What is appropriate and not? What is confidential? Some will get it and some won't #e2j
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• elsua: ? @lehawesQ4: I said long ago [...] there is no need to show ROI for #e20. Execs either understand & support, or they don't #e2j/ +1!
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• LLiu: Why r #e2jq's so low level? How abt asking what orgs need 2do 2increase growth, reduce costs, attract/retain talent, boost productivity?
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• jessewilkins: .@cherylmckinnongood point - lots of folks think they know more than they do and social tools can expose that ruthlessly. #e2j
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• hebsgaard: Q6: No E20 are mostly inside the firewall and transparent - would be like exposing yourself in the office --> you are fired! #e2j
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• paula_alder: @docududeelcome to the tweetjam #e2j
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• jmancini77: Hey - welcome - RT @docudude: just joined the tweetjam #e2j
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• lehawes: RT @jessewilkins: Q6 I havent seen a lot of bad outcomes - worst Ive seen is indifference. Embarrassing examples in W20 but not e20. #e2j
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• CherylMcKinnon: #e2jQ6 worst thing from E20 intro? Clearly evidence of poor training on the boundaries. ie, commenting on corporate strategy cluelessly
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• MarkFidelman: Q6: I used to hear this excuse from IT - Not much anymore as E2.0 has taken hold #e2j
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• btblair: Q5:As long as IT sees their job as just keeping the lights on, the cycle will repeat itself RT @MarkFidelman: IT leadership FAIL #e2j
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• docudude: just joined the tweetjam #e2j
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• bduhon: @calmoother than last minute paranoia, it has been a pleasure. #e2j
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• mijori23: @bduhonQ6: addendum (from @sradick) have you seen blog posts shredding your CEO? Wiki pages covered in porn? #e2jNever - people r'nt dumb
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• meetdux: RT @jmancini77: + he was < 140 char RT @jessewilkins: Socrates: writing wastes time & erodes d memory #e2j=> Hi! Pres Coolidge #SilentCal
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• jmancini77: Q5. Leaving the policy re external social access to IT is leaving it to precisely the wrong place. #e2j
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• deb_lavoy: @calmowill do -thx #e2j#e20check Groundswell P.O.S.T method
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• HannsKK: Q6 people are expecting same kind of challenges internally as the wellknown FB goofs, etc. #e2j
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• lehawes: @CherylMcKinnonOh yeah. Thanks for the reminder! ;>) #e2j
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• MarkFidelman: Q6: No, but I have seen private conversations become public after an upgrade #e2j
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• jessewilkins: Q6 b/c here's the thing: #e20is accountable. Tie wiki into Active Directory, and any vandalism gets addressed through normal channels. #e2j
• HannsKK: RT @jessewilkins: Q6 I havent seen a lot of bad outcomes - worst Ive seen I think is indifference. Lots of embarrassing examples in W20 #e2j
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• bduhon: Q6: addendum to addendum (again @sradick): I ask b/c I STILL haven't heard of serious issue resulting from #e20initiatives #e2j
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• calmo: @bduhonThank you for organizing the tweetjam :-) #e2j
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• jessewilkins: Q6 I haven't seen a lot of bad outcomes - worst I've seen I think is indifference. Lots of embarrassing examples in W20 but not e20. #e2j
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• jmancini77: Q6 - So many apocryphal ideas of things can go wrong -there aren't as many tales as you would expect #e2j
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• CherylMcKinnon: #e2j@lehawes- no! don't say how much fun this is. It's work, remember!
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• bduhon: Q6: addendum (from @sradick) - have you seen blog posts shredding your CEO? Wiki pages covered in porn? #e2j
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• paula_alder: @jmancini77I love all her #socialmedia books! Big fan, would def recommendn her books! #charleneli#e2j
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• MarkFidelman: @ btblair Q5: Orgs block new tools because they are 2 scared or lazy 2 create policy legitimizing em. #e2j= IT leadership FAIL
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• btblair: IT blocks because there is no other policy RT @mijori23: IT Security take lead blocking. #e2j
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• aashenden: RT @lehawes:its impossible for orgs to "block" FB, etc. because employees access via mobile device!> and that is much more disruptive.. #e2j
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• RealEstateTonya: RT @CherylMcKinnon: #e2jQ4 - figure out the desired state and work backwards. Then will be easy to figure out how to measure and how success can be shown
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• bduhon: @katedobbertinGlad you enjoyed it! #e2j
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• lehawes: RT @parapadakis"Blimey! Already an hour gone?? Where? #e2j" Time flies when you're having fun. And we ARE having fun!! #e2j
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• bduhon: Q6: What's the worst thing that's happened to you (or you've seen) from opening a company to #e20tools? #e2j
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• jmancini77: I am definitely going to start saying Blimey - sounds so cool RT @parapadakis: Blimey! Already an hour gone?? Where? #e2j#e2j
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• jessewilkins: cya @katedobbertin, thanks for participating! #e2j
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• calmo: You should not start w/the tool either, check Groundswell P.O.S.T method RT @deb_lavoy: @calmothere's some of that, yes, but... #e2j#e20
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• katedobbertin: Thanks for great #e2jchat, everyone! I've got to jet.
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• mijori23: RT @hebsgaard: Q5: if you do not give them E20 tools with some compliance/policy adherence they will find "uncontrolled" tools and use them! #e2j
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• btblair: RT @mijori23: @ btblair Q5: Orgs block new tools because they are 2 scared or lazy 2 create policy legitimizing em. #e2jIT Security take lead blocking.
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• MarkFidelman: @LLiuLooks that way LOL _ participating in an #e2jtweetjam #e2jfrom AIIM now :-)
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• paula_alder: RT @mijori23: @ btblair Q5: Orgs block new tools because they are 2 scared or lazy 2 create policy legitimizing em. #e2jIT Security take lead blocking.
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• jessewilkins: RT @lehawes: Q5: BTW, its impossible for orgs to block FB, YouTube, etc., because employees can access via mobile device while at work! #e2j
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• mijori23: RT @MarkFidelman: Q5: If you must engage these orgs, focus on converting one department in a "safe" walled garden. Nurture and expand #e2j
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• HannsKK: @aashendenbut it will get there, as a way of working, not todays technology, maybe.#ecm#e20#maturity#e2j
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• parapadakis: Blimey! Already an hour gone?? Where? #e2j#e2j
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• jessewilkins: Will say I am seeing quite a bit of interest in SM in the #RMcommunities - not everyone is there yet but the numbers keep growing. #e2j
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• hebsgaard: RT @MarkFidelman: RT @deb_lavoy: @jessewilkinswell socrates came to a bad end #e2j+ LOL #e2j
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• jmancini77: Many good things here re our discussions - you do have to register - http://www.charleneli.com/resources/#e2j
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• lehawes: Q5: BTW, it's impossible for orgs to "block" FB, YouTube, etc., because employees can access via mobile device while at work! #e2j
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• hebsgaard: Q5: if you do not give them E20 tools with some compliance/policy adherence they will find "uncontrolled" tools and use them! #e2j
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• MarkFidelman: RT @deb_lavoy: @jessewilkinswell socrates came to a bad end #e2j+ LOL
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• mijori23: @ btblair Q5: Orgs block new tools because they are 2 scared or lazy 2 create policy legitimizing em. #e2jIT Security take lead blocking.
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• aashenden: @HannsKKAgree - but #ecmis so much further down the maturity path, we must accept it will be some time b4 #e20reaches the same. #e2j
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• parapadakis: But learn more in less time! RT @paula_alder: @jmancini77Q5 pople are spending more time on #FBthan #Google. #e2j
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• jessewilkins: obDisclaimer: any vendors I list are merely examples and not to be taken as endorsements (and lack thereof, same same) :) #e2j
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• HannsKK: RT @paula_alder: @jmancini77Q5 pople are spending more time on #FBthan #Googleofficial UK numbers support FB biggest search-engine ! #e2j
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• MarkFidelman: Q5: If you must engage these orgs, focus on converting one department in a "safe" walled garden. Nurture and expand #e2j
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• paula_alder: @jmancini77Q5 pople are spending more time on #FBthan #Google. #e2j
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• newsgator: @gzclelland- #newsgatoris looking forward to the #e2confnext week as well. What sessions are you hoping to catch? #e2j
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• jessewilkins: Q5 @jmancini77too true - I try to stress that in my presos: if you don't like Twitter, try Yonkly, Laconi.ca, Yammer, etc. #e2j
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• deb_lavoy: @jessewilkinswell socrates came to a bad end #e2j
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• rileybeebs: RT @jessewilkins: Socrates: writing wastes time and erodes the memory! #e2j
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• HannsKK: Q5 - I know I keep hammering on about education, but lack of understanding needs it, even if learning by showing/doing #e2j
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• RickCaffeinated: RT @CherylMcKinnon: #e2jQ5 blocks nearly always excuse except for most secure sites. Viruses? block email 1st. Time waster? Monitor bathroom & smoke breaks 1st
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• lehawes: RT @aashenden" I think that is the key: "Here is a new way to work better, and BTW, there are a bunch of great tools that can help." +1 #e2j
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• bduhon: but all he had was goatskin . . . RT @jessewilkins: Socrates: writing wastes time and erodes the memory! #e2j
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• RickCaffeinated: RT @aashenden: Q5 - with these orgs first step is avoid using jargon like E2.0 - focus on business value, what the business need is. #e2j
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• jmancini77: And he was < 140 characters! - RT @jessewilkins: Socrates: writing wastes time and erodes the memory! #e2j
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• HannsKK: RT @jessewilkins: Socrates: writing wastes time and erodes the memory! - LOL #e2j
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• jessewilkins: @parapadakisnope, the ignorant can be informed. The shutting out require more work. #e2j
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• btblair: Yes, exactly. RT @jessewilkins: Q5: And I keep going back to the examples of computer, fax, desktop phone, desktop PC.... #e2j
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• deb_lavoy: RT @jmancini77: Great - RT @parapadakis: Q5: 3 types of orgs re e2.0: Adopting, shutting out and ignorant. #e2j
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• jessewilkins: Socrates: writing wastes time and erodes the memory! #e2j
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• lehawes: @RickCaffeinatedYes. Debatable right now as to whether or not #e20can drive that kind of transformation. Time will tell. #e2j
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• jmancini77: Q5 - the other troubling aspect is how many execs think FB and You Tube are the SAME as social techs inside the firewall #e2j
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• HannsKK: @aashendensimilar to what we have to do with #ecmand other names we have come up with in the past. Talk business ! - hard for technos #e2j
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• mijori23: RT @jmancini77: Q5. Re orgs think blocking FB and You Tube - sadly they think it will work - and down the hall someone will be on FB on phone #e2j
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• khamilton611: Q5: So, what would you say to org. who removes Internet access whenever it can from indiv...that REALLY stifles creativity IMHO! #e2j
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• parapadakis: Agree - a question of time only RT @mijori23: RT @MarkFidelman: Q5: Frankly, Id skip these organizations The dinosaurs or perish #e2j
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• jessewilkins: in fact as part of my masters program I wrote a paper that included quotes decrying the printing press and even writing. :) #e2j
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• CherylMcKinnon: #e2jQ5 blocks nearly always excuse except for most secure sites. Viruses? block email 1st. Time waster? Monitor bathroom & smoke breaks 1st
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• aashenden: Q5 - with these orgs first step is avoid using jargon like E2.0 - focus on business value, what the business need is. #e2j
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• jessewilkins: Q5: @btblairtoo true. And I keep going back to the examples of computer, fax, desktop phone, desktop PC.... #e2j
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• jmancini77: Great - RT @parapadakis: Q5: 3 types of orgs re e2.0: Adopting, shutting out and ignorant. The last ones worry me the most! #e2j
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• hebsgaard: RT @parapadakis: Q5: 3 types of orgs re e2.0: Adopting, shutting out and ignorant. The last ones worry me the most! #e2j
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• btblair: @aashendenYes, I think that is the key: "Here is a new way to work better, and BTW, there are a bunch of great tools that can help." #e2j
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• HannsKK: @btblairor try to understand their business use ! #e2j
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• mijori23: RT @MarkFidelman: Q5: Frankly, I'd skip these organizations and focus on the early adopters. Then, the dinosaurs or perish #e2j
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• paula_alder: RT @hebsgaard: Q4: Metrics white paper here http://www.cbrain.com/default.aspx?func=article.view&;id=830 #e2j
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• HannsKK: RT @btblair: Q5: Orgs mostly block new tools because they are too scared or lazy to create policy legitimizing and harnessing them. #e2j
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• parapadakis: Q5: 3 types of orgs re e2.0: Adopting, shutting out and ignorant. The last ones worry me the most! #e2j
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• RickCaffeinated: @lehawesso in the end I'd see it as even more of a paradigm way-to-think shift that encompasses more than just the tools, right? #e2j
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• btblair: Q5: Orgs mostly block new tools because they are too scared or lazy to create policy legitimizing and harnessing them. #e2j
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• MarkFidelman: RT @khamilton611: Q5: Mine blocks FB, YouTube...but I'll try just about anything else to get the job done #e2j- therein lies the solution
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• jmancini77: Q5. Re orgs think blocking FB and You Tube - sadly they think it will work - and down the hall someone will be on FB on phone #e2j
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• gzclelland: Looking forward to #e2confnext week, can't wait? join this tweetjam going on now #e2j
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• paula_alder: RT @newsgator: @pwwinton#e2j- interesting use case from #Accenturehttp://bit.ly/cz3Ee2using #sharepoint. #newsgatoris proud to have them as a customer
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• lehawes: Q5: #e20/= Facebook, YouTube. Perhaps their equivalents, but those designed for biz use. Must show that exec how E20 tools differ. #e2j
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• jessewilkins: .@jmancini77then the policy was changed so that accessing the net was a termination offense...at an ECM SW company. sheesh. #e2j
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• hebsgaard: Q5: E20 will complement existing systems and replace stick-on notes, "chicken scratch" on paper, etc.. #e2j
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• bduhon: @CherylMcKinnonI ran out of room -- and my peace and conflict resolution degree mandated I add it ;) #e2j
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• ngtodd: RT @newsgator: ing #e2jTweetJam this morning with fellow collaboration and social media experts and enthusiasts
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• jessewilkins: .@jmancini77the software company you know I worked for did that - then we figured out how to get net (NT 3.51) (1/2) #e2j
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• HannsKK: @parapadakisE20 not only means - very true. Lets not forget that ! We need vision and mission and goals before we start talking paths #e2j
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• MarkFidelman: Q5: Frankly, I'd skip these organizations and focus on the early adopters. Then, the dinosaurs or perish #e2j
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• newsgator: @pwwinton#e2j- interesting use case from #Accenturehttp://bit.ly/cz3Ee2using #sharepoint. #newsgatoris proud to have them as a customer
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• CherylMcKinnon: Nice save...RT @bduhonQ5: addendum -- "or her." #e2j
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• deb_lavoy: @calmothere's some of that, yes, but that emerges, its not where it starts #e2j#e20
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• khamilton611: Q5: Mine blocks FB, YouTube...but I'll try just about anything else to get the job done or get assistance on problems. #e2j
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• RickCaffeinated: RT @calmo: RT @deb_lavoy: ...E2 is tool, not strategy #e2jDisagree #e20is a *pattern* for connecting, comm, collab, and knowledge meritocracy
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• jmancini77: Q5. No accounting for ignorance. We've been there before with orgs limiting email and internet to only senior execs #e2j
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• MarkFidelman: Q5: Probably HR blocking these sites #e2jCheap shot directed to @lehawes:-)
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• hebsgaard: Q4: Metrics white paper here http://www.cbrain.com/default.aspx?func=article.view&;id=830 #e2j
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• parapadakis: Q4 - Also keep in mind, that E2.0 won't be the *only* means to an end strategy. It's another tool and should measure as such #e2j
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• bduhon: Q5: addendum -- "or her." #e2j
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• jessewilkins: Q5 I always find this funny - what's penetration of smart phones with e.g. Twitterberry or FB for iPhone? Org-provided or not.... #e2j
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• deb_lavoy: @jessewilkinsright - do is just an object. meaning is contextual #e2j
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• mijori23: @ jeffmann Still need to find way to measure value and impact. #e2jI publish best practice and examples of use for senior mgmt.
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• calmo: RT @deb_lavoy: ...E2 is tool, not strategy #e2jDisagree #e20is a *pattern* for connecting, comm, collab, and knowledge meritocracy
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• aashenden: @btblair. Absolutely - especially as E2.0 is often positioned just as a hype technology not as a way of working.. #e2j
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• bduhon: Q5: #AIIMresearch suggests that 50% of orgs block Facebook, youtube, etc. How do you argue that #e20has #ROIof the phone to him? #e2j
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• MarkFidelman: Where is Dennis Howlett to add more fuel to this burning E2.0 fire? #e2j
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• HannsKK: @btblairvery true. Need to move beyond the bottom up hype to create goals, a vision and a way to measure the steps to achieve it ! #e2j
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• deb_lavoy: oh dear, we agree ;-) RT @CherylMcKinnon: #e2jQ4 - figure out the desired state and work backwards. Then easy to figure out how to measure
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• lehawes: @RickCaffeinatedDepends. Some org cultures use ROI as a tool to create buy-in for a purchase decision. Many use it to block things. #e2j
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• hebsgaard: Q4: you can download white paper about metrics at www.cbrain.com #e2j
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• MarkTamis: RT @MarkFidelman: RT @CherylMcKinnon: #e2jQ4 @markfidelmanSorry man, can't have metrics if no one has figured out the goals first. - Yes, true - & Strategy
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• jessewilkins: RT @lehawes: @jeffmannStrongly agree! Activity /= value. Need to tie #e20efforts to biz process performance to measure value created. #e2j
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• RickCaffeinated: RT @CherylMcKinnon: #e2jQ4 - figure out the desired state and work backwards. Then will be easy to figure out how to measure and how success can be shown
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• hebsgaard: Q4: we have had clients state goals and have associated metrics - I will blog about that next week (Tuesday) #e2j
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• lehawes: @jeffmannStrongly agree! Activity /= value. Need to tie #e20efforts to biz process performance to measure value created. #e2j
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• HannsKK: RT @deb_lavoy: @jeffmannmeasure solution! not means. See john seddon, systems thinking #e2j
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• btblair: I see a lot of "E2.0 is so amazing, why doesn't everyone just get it?" today. How many times have #CIOsand #CEOsheard this before? #e2j
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• parapadakis: Agreed! IMHO, when they use it, they get it! RT @hebsgaard: Q4: you have to sell the idea, but get top mgmt involved! #e2j
• aashenden: Q4 - biggest problem is few think about metrics before implementing, so even if you can define them, comparison is v hard... #e2j
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• paula_alder: #e2j@mijori23Exect don't understand enough=fact but,education 'll come from the bottom to them.As #socialmediacame from customer to #buz
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• RickCaffeinated: @lehawesI would think ROI of some sort in the decision-making process would be an asset, not a hurdle, getting all on same page? #e2j
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• deb_lavoy: @jeffmannmeasure solution! not means. See john seddon, systems thinking #e2j
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• pwwinton: RT @calmo: #e2jtweetjam poll: how many of you dealing with IT dept saying must run on Sharepoint? We've tried to make it organic at #AIIM
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• bduhon: RT @jeffmann: Still need to find way to measure value and impact. Currently, we collect data merely on activity #e2j
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• deb_lavoy: disagree that metrics shld be same. diff prob, diff metrics. measure results, not means RT @HannsKK: RT @MarkFidelman: Q4: #e2j
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• MarkFidelman: RT @CherylMcKinnon: #e2jQ4 @markfidelmanSorry man, can't have metrics if no one has figured out the goals first. - Yes, true - & Strategy
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• CherylMcKinnon: #e2jQ4 - figure out the desired state and work backwards. Then will be easy to figure out how to measure and how success can be shown
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• hebsgaard: Q4: Remember metrics are hard metrics AND SOFT metrics - you have to sell the idea, but get top mgmt involved! #e2j
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• jeffmann: Still need to find way to measure value and impact. Currently, we collect data merely on activity #e2j
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• CherylMcKinnon: #e2jQ4 @markfidelmanSorry man, can't have metrics if no one has figured out the goals first.
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• jessewilkins: RT @deb_lavoy: @MarkFidelmanprob diff metrics for diff biz probs. E2 is tool, not strategy #e2j
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• lehawes: @RickCaffeinatedI believe overall. ROI analysis was created for decision-making re: capital asset buys. It has no place in SW purchase #e2j
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• jessewilkins: .@bduhonre: year end review, well, @jmancini77is your boss and seems to approve. ;) #e2j
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• katedobbertin: @calmo#e2jIT saying must use SharePoint -- that's me! Luckily, also willing to look at building in other capabilities, like Newsgator.
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• MarkFidelman: RT @katedobbertin: @CherylMcKinnonAgree - best way to get execs on board is proven success from within + demand by employees. #e2j
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• deb_lavoy: @MarkFidelmanprob diff metrics for diff biz probs. E2 is tool, not strategy #e2j
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• bduhon: RT @MarkFidelman: Q4: Metrics are important, but we all need agreement on what they are #e2j
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• HannsKK: RT @MarkFidelman: Q4: Metrics are important, but we all need agreement on what they are - and find visionary leaders to go with them ! #e2j
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• jmancini77: RT @parapadakis: The visionary ones! @bduhon@rhoshimi: @lehawesagree, however which execs are going to take the plunge #e2j
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• deb_lavoy: +1 RT @jmancini77: e20 means 2 an end, not the end. RT @bduhon: Excellent, 4 year end, just say Ive being doing #e20and be golden? #e2j
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• jessewilkins: Ah - more Kona coffee to fuel the jammage. :) #e2j
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• lehawes: @rhoshimiGreat question! Those execs that can grasp how #e20will contribute to solving 1 of their key biz problems. ROI self-evident #e2j
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• MarkFidelman: Q4: Metrics are important, but we all need agreement on what they are #e2j
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• openmethodology: RT @oscarberg: 1: it's always culture + technology, can't have one without the other #e2j
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• RickCaffeinated: @lehawesQ4 #e2jis that an overall no need for ROI? or just no need to use ROI to explain to execs who already either get it or not?
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• parapadakis: The visionary ones! @bduhon@rhoshimi: @lehawesagree, however which execs are going to take the plunge #e2j
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• khamilton611: @calmoBTW...my SP site is LOVED by the ppl who use it...many, many comments on how it speeds up workflow! #e2j
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• paula_alder: #e2j@HannsKKI was yesterday @ CIO event & #CIOswere pretty basic on #socialmedia, most words used #children#businessand #feerNO good
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• mijori23: RT @jessewilkins@HannsKK: If execs do not understand e20 we should just walk away ? --> Go under the radar - smartly. #e2jIt happens a lot
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• katedobbertin: @CherylMcKinnon"Don't walk away. Just do." Agree - best way to get execs on board is proven success from within + demand by employees. #e2j
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• deb_lavoy: RT @HannsKK: RT @MarkFidelman: #e2jQ4: someone said its not ROI, its burden of proof. need to show ROI is attainable.
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• khamilton611: @ calmo Our IT dept is heavy into SharePoint...I think I am sort of unique that I built a dept. SP site, but am not in IT. #e2j
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• bduhon: RT @rhoshimi: @lehawesagree, however which execs are going to take the plunge without hard line metrics? #e2j
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• hebsgaard: RT @MarkFidelman: #e2jQ4: proven ROI in E2.0 - many case studies here is one from RightScale I wrote: http://ht.ly/1WLMX- I agree #e2j
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• rhoshimi: RT @jeffmann: @HannsKKFor companies used to control, anything unanticipated is messy #e2j
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• deb_lavoy: RT @mijori23: RT @HannsKKQ4 ROI is a big issue for orgs. Like 'ecm kinda hard to measure - what about TOF - Total cost of failure #e2j
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• nikhilnulkar: Someone who is new on twitter and/or new to a field (e.g. #e2jfor Enterprise 2.0), tweet jam/chat with #tagsis gr8 to get connections! :)
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• HannsKK: RT @MarkFidelman: #e2jQ4: There is proven ROI in E2.0 - There are many case studies here is one from RightScale http://ht.ly/1WLMX#e2j
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• rhoshimi: @lehawesagree, however which execs are going to take the plunge without hard line metrics? #e2j
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• jessewilkins: .@cocreatrreally good point - different metrics. #e2j
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• MarkFidelman: #e2jQ4: There is proven ROI in E2.0 - There are many case studies here is one from RightScale I wrote: http://ht.ly/1WLMX
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• calmo: #e2jtweetjam poll: how many of you dealing with IT department saying it must run on Sharepoint?
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• paula_alder: RT @lehawes: Q4: I said long ago (and still believe) that there is no need to show ROI for #e20. Execs either understand & support, or they don't. #e2j
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• jessewilkins: RT @HannsKK: So if execs do not understand e20 we should just walk away ? --> Go under the radar - smartly, but do it. #e2j
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• mijori23: RT @HannsKKQ4 ROI is a big issue for lots of orgs. Like 'ecm kinda hard to measure - what about TOF - Total cost of failure #e2jTCOF : )
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• CoCreatr: RT @parapadakis: A3: Quantitative KPIs don't work on E2.0. Need to measure "appeal" and "contribution" in quality terms #e2j#e2j
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• RickCaffeinated: RT @hebsgaard: Q4: E20 for all knowledge workers - efficiency, transparency, throughput, knowledge sharing, knowing who has "the ball" #e2j
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• HannsKK: RT @pwwinton: RT @CherylMcKinnonhttp://socialmediagovernance.com/policies.php#e2j
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• lehawes: @MarkFidelmanI'll take that (HR case studies) as a to-do, Mark. :>) #e2j
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• HannsKK: @CherylMcKinnon@lehawesthat's what I wanted to hear. More education still seems very much necessary ! #e2j
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• jmancini77: Nope - #e20means to an end, not the end. RT @bduhon: Excellent, for year end, Ill just say Ive being doing #e20and be golden? #e2j
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• pwwinton: Yes, thanks. Look at the organizations that have a policy. Impressive. RT @CherylMcKinnonhttp://socialmediagovernance.com/policies.php#e2j
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• msarchive: #e2jSomebody using Twapperkeeper for this?
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• rileybeebs: #e2jTweetJam list http://bit.ly/9J86SO
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• HannsKK: Q4 ROI is a big issue for lots of orgs. Like 'ecm kinda hard to measure - what about TOF - Total cost of failure when not doing it soon #e2j
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• hebsgaard: Q4: E20 is for all knowledge workers - efficiency, transparency, throughput, knowledge sharing, knowing who has "the ball" #e2j
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• CherylMcKinnon: #e2jQ3 - @hannsKK- No don't walk away. Just do. So many tools companies already have that can get something started (or free / OSS)
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• lehawes: @HannsKKAbsolutely NOT! We need to educate execs in that case. That effort does not need to involved ROI, however. #e2j
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• gzclelland: Tweetjam #e2jgoing on right now - talking about #HRadopting (or not) #e20check it out
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• sprabu: RT @CherylMcKinnon: #e2jQ3 - the legal/compliance cudgel often an excuse not a reason. Poke at that statement when you hear it
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• mijori23: RT @lehawes: Q4: I said long ago (and still believe) that there is no need to show ROI for #e20. Execs either understand & support, or they don't. #e2j
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• parapadakis: @bduhonWhen you publish the details of "reach" and "tweets"of the tweetjam, I'll tell you how it's measured... :-) #e2j
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• MarkFidelman: @lehawesQ3: hmmm... love to see some case studies from you on HR penetration #e2j
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• btblair: Q4: Good old fashion technological determinism is all you need to get a project started. Success is a different Q. #e2j
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• bduhon: @jmancini77. Excellent, for year end review, I'll just say I've being doing #e20and be golden then, right? #e2j
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• qnafreeway: RT @mijori23: @jeffmann@HannsKKFor companies used to control, anything unanticipated is messy #e2jIt comes down to trusting their people.
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• mijori23: @khamilton611@bduhonQ3: HR's won't see ROI because it can't be tied to 'official' company orgchart. #e2jThose HRs embrace hierarchies.
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• lehawes: @MarkFidelman#e20seeds haven't been planted in HR? Respectfully disagree. There's little groundswell, but a good top-down target. #e2j
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• MarkFidelman: Q4: What is the ROI of Oxygen? We all need it to survive :-) #e2j#borrowedquote
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• HannsKK: So if execs do not understand e20 we should just walk away ? @jmancini77@lehawes- executive support needed ?! #e2j
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• sprabu: RT @CherylMcKinnon: #e2jQ3 When Linked in is the new resume and Google search is the reference check - HR needs to get on board.
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• bduhon: How measured? RT @parapadakis: A 3 & 4: Why focus on HR? Marketing are typically the first to see measurable ROI from E2.0 #e2j
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• katedobbertin: RT @lehawes: Q4: I said long ago (and still believe) that there is no need to show ROI for #e20. Execs either understand & support, or they don't. #e2j
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• jmancini77: Great! RT @CherylMcKinnon: #e2jQ3 When Linked in is new resume and Google search is reference check - HR needs to get on board. #e2j
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• enterprise20: like to relate to Mintzberg- for the small centralized adhocratic org E20 does not bring any value,for bureaucratic ones it gives a lot #e2j
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• rileybeebs: First need to decide how to accurately measure ROI of efficiency #e2j
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• hebsgaard: RT @RickCaffeinated: Q4 #e2jefficiency, hitting milestones, level of competency spread amongst group, same page. #e2j
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• jessewilkins: RT @katedobbertin: RT @CherylMcKinnon: Q3 When LinkedIn is the new resume and Google is the reference check - HR needs to get on board. #e2j
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• sprabu: RT @oscarberg: Q3: Example: most common reason for people leaving a consultancy firm is feeling of being disconnected. HR knows that. #e2j
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• RickCaffeinated: Q4 #e2jsome of that is $$, some is project mgmt stat related. Total would show better ROI. Set goals, meet them, move on.
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• jmancini77: Sure analyst firm could calc to 3 signif digits - RT @jessewilkins: whats the ROI of a computer? a Blackberry? Wearing a tie? :) #e2j
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• katedobbertin: RT @CherylMcKinnon: #e2jQ3 When Linked in is the new resume and Google search is the reference check - HR needs to get on board.
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• calmo: Its important for HR to define the above-medium code of conduct, then get out of the way #e2j
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• parapadakis: A 3 & 4: Why focus on HR? Marketing are typically the first to see measurable ROI from E2.0 #e2j
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• jessewilkins: (OK, dunno if there is ROI to wearing a tie in 2010. But the other examples, inc. email, still hold!) #e2j
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• RickCaffeinated: Q4 #e2jI think it comes out in efficiency, hitting milestones/dates, level of competency spread amongst group, everyone on same page.
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• HannsKK: @jessewilkinsI know the answer to the last one... the ROI of wearing a tie. --- 42 !! #e2j
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• MarkFidelman: RT @skellison:what would you suggest as the "safer pastures?" #e2j+ Marketing, Sales, Developers - those used to collaborating
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• btblair: RT @jessewilkins: @bduhonwhat's the ROI of a desktop computer? a Blackberry? Wearing a tie? :) #e2j
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• jmancini77: Yup - RT @lehawes: Q4: There is no need to show ROI for #e20. Execs either understand & support, or they dont. #e2j
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• CherylMcKinnon: #e2j@pwwinton- great list here, is it the same one? http://socialmediagovernance.com/policies.php
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• bmagierski: RT @lehawes: Activity streams are quickly becoming part of DNA in some progressive organizations, just as email did years ago. #e2j
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• jessewilkins: @bduhonwhat's the ROI of a desktop computer? a Blackberry? Wearing a tie? :) #e2j
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• HannsKK: RT @CherylMcKinnon: #e2jQ3 When Linked in is the new resume and Google search is the reference check - HR needs to get on board. #e2j
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• MarkFidelman: RT @lehawes: RT @MarkFidelmanDo we want 'safe'? Or business impact? HR is fertile ground. #e2j- Yes, but no one has planted any seeds.
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• deb_lavoy: shared mission is critical 1st step RT @WhatMotivates@oscarberg: Q3: "us vs them" - low employee satisfaction- problem for HR #e2j
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• lehawes: Q4: I said long ago (and still believe) that there is no need to show ROI for #e20. Execs either understand & support, or they don't. #e2j
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• khamilton611: @bduhonQ3: I think that some HR's won't see ROI because it can't be tied to 'official' company org chart. #e2j
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• HannsKK: @oscarbergsorry to see you go Oscar. Thanks #e2j
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• jmancini77: Thanks @oscarberg- insightful as always #e2j
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• jessewilkins: RT @rileybeebs: and if you are not interested in #e20. Im sorry for my TweetJam. (A propos, might move to @jwilkinslivenext time) #e2j
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• WhatMotivates: RT @deb_lavoy: #e2Jcollab culture: shared mission, mutual respect, trust, commitment to continual improvement (ie looking 4 trouble) q3
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• rileybeebs: @jmancini77no techno? #e2j
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• bduhon: @jessewilkins-- no phone, email, commentary ;) #e2j
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• MarkFidelman: RT @hebsgaard: Q3: some organization are OK with policing behavior, others want to control - again take culture into account! #e2j
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• mijori23: RT @irina_guseva: nice one RT @deb_lavoy: @oscarbergto paraphrase the future is here, its just not evenly distributed #e2j
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• CherylMcKinnon: #e2jQ3 When Linked in is the new resume and Google search is the reference check - HR needs to get on board.
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• oscarberg: Great tweetjam! My time is running out., have to leave. See you all later out on Twitter #e2j
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• jmancini77: Q3 - Missing from our discussion is how social techs will change the HR function itself in 2 years #e2j
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• lehawes: RT @MarkFidelman"In my opinion there are far safer E2.0 pastures than HR" Do we want 'safe'? Or business impact? HR is fertile ground. #e2j
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• katedobbertin: RT @mijori23: @jeffmann@HannsKKFor companies used to control, anything unanticipated is messy #e2jIt comes down to trusting their people.
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• HannsKK: RT @rileybeebs: and if you are not interested in #e20. Im sorry for my TweetJam - and the same from me as well. #e2j
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• bduhon: Q4: What is the Business value of #e20and how do you show #ROI? #e2j
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• mijori23: RT @MarkFidelman: Q3: In my opinion there are far safer E2.0 pastures than HR #e2j
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• rileybeebs: and if you are not interested in #e20. I'm sorry for my TweetJam #e2j
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• jmancini77: Q3. Just for a break, my Pandora Springsteen selection is playing Van Morrison Moondance. Good call. #e2j
• bduhon: OK, a couple of you have now mentioned value and ROI. Going to combine two questions into one. #e2j
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• hebsgaard: Q3: the hiring process is perfect for E20 - HR will love it when they see it - but they will lose some control #e2j
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• gzclelland: RT @jessewilkins: If you're interested in #e20and you're not ing this convo you are way missing out. #e2j#ECM#ERM#gov20
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• jessewilkins: RT @mijori23: @jeffmann@HannsKKFor orgs used to control, anything unanticipated is messy. It comes down to trusting their people. #e2j
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• WhatMotivates: This is so true...RT @oscarberg: Q3: When groups are disconnected -"us vs them" - low employee satisfaction- problem for HR #e2j
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• enterprise20: @hebsgaardif they still want to control everything they do not have any feeled pain to be solved by E20 - they are not yet E20 ready! #e2j
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• RickCaffeinated: RT @irina_guseva: nice one RT @deb_lavoy: @oscarbergto paraphrase the future is here, its just not evenly distributed #e2j
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• bduhon: @Hadders64might still be going when you're finished with whatever you're doing :) #e2j
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• mijori23: @jeffmann@HannsKKFor companies used to control, anything unanticipated is messy #e2jIt comes down to trusting their people.
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• jessewilkins: reminds me - I still need to go see the folks @newsgator- they are local to me in Denver :) #e2j
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• HannsKK: RT @jessewilkins: If youre interested in #e20and youre not ing this convo you are way missing out.(and if youre in IM you should #e2j
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• CherylMcKinnon: #e2j- Q3 - usually means no interest in training employees on an up to date appropriate policy that is role relevant.
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• MarkFidelman: Q3: In my opinion there are far safer E2.0 pastures than HR #e2j
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• jessewilkins: thanks for participating @hadders64! #e2j
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• rileybeebs: @irina_guseva@deb_lavoy: @oscarbergThink we are only feeding the future. We are only at the ingestion stage of the info. age #e2j
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• newsgator: @Hadders64- Same at #newsgator- we also get positively encouraged and incentivized to use #e20tools as well as receive training #e2j
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• Hadders64: Great tweetjam sorry I have to quit here - keep it up guys and girls! #e2j
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• jessewilkins: If you're interested in #e20and you're not ing this convo you are way missing out. (and if you're in IM you should be!) #e2j
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• lehawes: Q3: HR will "get" value of #e20when we demonstrate project mgmt. efficiencies (i.e. staffing, communicatn, problm resolution) to them. #e2j
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• AnalPoet: RT @hebsgaard: Q2: Biz model - E20 will help create transparency - everybody is on same page --> efficiency and ROI #e2j
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• hebsgaard: Q3: some organization are OK with policing behavior, others want to control - again take culture into account! #e2j
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• nikhilnulkar: Just been busy with some work, but taking a dip in between to see the flow of thoughts on the #e2jtweet jam
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• btblair: And legally risky in this climate RT @jmancini77: RT @jeffmann: @HannsKKFor companies used to control, anything unanticipated is messy #e2j
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• jessewilkins: RT @CherylMcKinnon: #e2jQ3 - the legal/compliance cudgel often an excuse not a reason. Poke at that statement when you hear it #e2j
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• HannsKK: RT @jessewilkins: Man did 35 minutes fly by! - most intense 35 minutes today :-) #e2j
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• irina_guseva: nice one RT @deb_lavoy: @oscarbergto paraphrase the future is here, its just not evenly distributed #e2j
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• jessewilkins: RT @bduhon: push responsibility downward --> goes directly to the cultural part of e20 - move from command & control to collab #e2j
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• rileybeebs: @jeffmannmaybe messy is not bad. Akin to "evolution" messy quickly translates to value. #e2j
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• aashenden: RT @hebsgaard: my advice is to get all stakeholders involved (at least informed) - otherwise they are roadblocks- compliance, etc. Yep #e2j
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• HannsKK: @jeffmannin that case I agree. There is less control, you need to be brave and trustful to let go ! #e2j
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• CherylMcKinnon: #e2jQ3 - the legal/compliance cudgel often an excuse not a reason. Poke at that statement when you hear it
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• jmancini77: RT @jeffmann: @HannsKKFor companies used to control, anything unanticipated is messy #e2j
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• Hadders64: Great q! RT @katedobbertin: If #e20becomes "something I have to do" vs. "something I want to do" -- is the outcome less valuable? #e2j
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• btblair: RT @jessewilkins: "A soldier will fight long and hard for a bit of colored ribbon." (Napoleon) Or being listed as top contributor for entire ent. to see? #e2j
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• jessewilkins: Man did 35 minutes fly by! #e2j
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• bduhon: push responsibility downward RT @HannsKK: @jeffmannso it is better to plan for flexibility and not every contingency ! Good point #e2j
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• deb_lavoy: RT @HannsKK: @jeffmannso it is better to plan for flexibility and not every contingency ! Good point #e2j
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• hebsgaard: Q3: my advice is to get all stakeholders involved (at least informed) - otherwise they are roadblocks -- compliance, etc.. #e2j
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• jeffmann: @HannsKKFor companies used to control, anything unanticipated is messy #e2j
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• jessewilkins: RT @jmancini77: Q3 - per @charleneli, Microsoft policy re #e20has 2 bullets: 1) remember your orig confid agreement; and 2) be smart. #e2j
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• enterprise20: Agree with @oscarbergon the ease of getting HR on board - but they are mostly not the first to breathe the E20 idea #e2j
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• RickCaffeinated: RT @enterprise20: it's in the value of another transactional worker in another business unit somewhere at the other end of the world solving my problem #e2j
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• jessewilkins: "A soldier will fight long and hard for a bit of colored ribbon." (Napoleon) Or being listed as top contributor for entire ent. to see? #e2j
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• HannsKK: @jeffmannso it is better to plan for flexibility and not every contingency ! Good point #e2j
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• mijori23: RT @CherylMcKinnon: #e2j@bduhon- start small, familiar, inside a comfort zone. Could be as simple as doing weekly call notes in wiki vs. emailed docs
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• oscarberg: Q3: When groups are disconnected -> "us vs them" -> low employee satisfaction- > problem for HR #e2j
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• MarkFidelman: RT @oscarberg: Q3: Yes HR knows that, but resistance is high due to privacy and legal concerns #e2j#NeedCorporateReform
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• parapadakis: Q3 clarify... HR as users, or HR as recognising/rewarding others? #e2j
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• jmancini77: Q3 - per @charleneli, Microsoft policy re #e20has 2 bullets: 1) remember your orig confid agreement; and 2) be smart. #e2j
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• mijori23: @oscarbergQ3: It's actually quite easy to get HR onboard. They get social much better than other depts #e2jNot in my xperience. Comms do
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• HannsKK: RT @oscarberg: Q3: Example: most common reason for people leaving a consultancy firm is feeling of being disconnected. HR knows that. #e2j
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• deb_lavoy: #e2Jcollab culture: shared mission, mutual respect, trust, commitment to continual improvement (ie looking 4 trouble) q3
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• katedobbertin: If #e20becomes expectation -- "something I have to do" vs. "something I want to do" -- is the outcome less valuable? #e2j
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• rileybeebs: Q3: It has to be based on scope. A free for all with 0 governance helps no one. #e2j
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• CherylMcKinnon: #e2j@bduhon- start small, familiar, inside a comfort zone. Could be as simple as doing weekly call notes in wiki vs. emailed docs
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• jessewilkins: RT @lehawes: Q3: Most corporate efforts Ive seen to-date to track indiv collab efforts make no tie to biz outcome. Need to evolve. #e2j
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• MarkFidelman: RT @lehawes: Q3: Most corporate efforts I've seen to-date to track individuals' collaboration efforts make no tie to biz outcome. #e2j
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• HannsKK: Q3 we can;t even get HR to regulate docs and shared drive usage, let's not get them involved in E20 just yet ! #e2j
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• jessewilkins: RT @oscarberg: Q3: Example: most common reason for people leaving a consultancy firm is feeling of being disconnected. HR knows that. #e2j
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• lehawes: Q3: Most corporate efforts I've seen to-date to track individuals' collaboration efforts make no tie to biz outcome. Need to evolve. #e2j
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• oscarberg: Q3: Example: most common reason for people leaving a consultancy firm is feeling of being disconnected. HR knows that. #e2j
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• jessewilkins: .@btblairreally good point - wonder about an "anonymous"/"joe/jane employee" account for those...? #e2j
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• jmancini77: YES RT @jessewilkins: RT @jeffmann: e20 is necessarily messy. Things will go wrong. Anticipate it. Deal with it. Dontt panic. #e2j
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• parapadakis: Good point! RT @btblair: Q3: And how do you do all this without inadvertently penalizing introverts? #e2j
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• mijori23: RT @CherylMcKinnon: #e2jQ3 - How to get Hr 2.0 on board? all part of creating work culture that rewards mentorship, corporate memory preservation, efficiency
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• Hadders64: At IBM we now get positively encouraged to use E2.0 and there is even training on how to make the most of available tools #e2j
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• rileybeebs: if understood, perhaps the greatest value RT @jeffmanne20 is necessarily messy. Things will go wrong. Anticipate it. Deal with it. #e2j
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• bduhon: @CherylMcKinnonhow do you overcome that 'fear of exposure/failure' that @hannskkmentioned earlier? how to change that mindset? #e2j
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• HannsKK: RT @jeffmann: e20 is necessarily messy. Things will go wrong. Anticipate it. Deal with it. Dontt panic. - not sure I agree - messy? #e2j
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• aashenden: Q3. It's back to the cultural issue of collaboration - if HR don't get that, you've no hope with E20. #e2j
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• MarkFidelman: RT @oscarberg: Q3: It's actually quite easy to get HR onboard. They get "social" much better than other depts #e2j- In smaller companies?
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• deb_lavoy: depends on who. RT @oscarberg: Q3: It's actually quite easy to get HR onboard. They get "social" much better than other depts #e2j
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• katedobbertin: @bduhonQ3: Would like to see social sharing in more job descriptions. Maybe make it comp standard to update your job duties. #e2j
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• jmancini77: Q3 - in all my orgs, HR has never been an early adopter of anything except saying no. #e2j
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• jessewilkins: RT @HannsKK: Q3 - results, not the way that you got there count. Agree with @jessewilkins- there are no rewards for email either ! #e2j
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• bduhon: @CherylMcKinnonhow do you overcome that 'fear of exposure/failure' that @hannskkmentioned earlier? how to change that mindset? #e2j
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• jessewilkins: RT @jeffmann: e20 is necessarily messy. Things will go wrong. Anticipate it. Deal with it. Dontt panic. #e2j
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• btblair: Q3: And how do you do all this without inadvertently penalizing introverts? #e2j
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• rileybeebs: RT @deb_lavoy: doc can be outcome, transaction - its an object, content. RT @jessewilkins@jmancini77@deb_lavoydoc = transaction? #e2j
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• HannsKK: Q3 - results, not the way that you got there count. Agree with @jessewilkins- there are no rewards for email either ! #e2j
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• enterprise20: it's in the value of another transactional worker in another business unit somewhere at the other end of the world solving my problem #e2j
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• jeffmann: e20 is necessarily messy. Things will go wrong. Anticipate it. Deal with it. Dont't panic. #e2j
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• bduhon: @CherylMcKinnonhow do you overcome that 'fear of exposure/failure' that @hannskkmentioned earlier? #e2j
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• jessewilkins: Q3 in other words, tacit or explicit acceptance. Not there yet by a long shot of course. #e2j
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• oscarberg: Q3: It's actually quite easy to get HR onboard. They get "social" much better than other depts #e2j
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• lehawes: Q3: To get HR on-board, #e20metrics must track not only level of individuals' collaboration/participation, but impact to biz as well. #e2j
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• MarkFidelman: RT @CherylMcKinnon: #e2jQ3 - all part of creating work culture that rewards mentorship, corporate memory preservation, efficiency + AGREE!
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• mijori23: @HannsKKRatings and reputations are only one form of incentive. PDP recognition is another. What about transactional workers? #e2j
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• deb_lavoy: doc can be outcome, transaction - its an object, content. RT @rileybeebs: @jessewilkins@jmancini77@deb_lavoydoc = transaction? #e2j
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• HannsKK: RT @jmancini77: Q3 - Yikes. KPIs and HR. Were mainstream before were even implemented - yep :( #e2j
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• katedobbertin: @bduhonQ3: Internal wikipedia here allows users to build points, buy prizes, but this is one-off and does not tie to larger comp plan #e2j
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• rileybeebs: Q2: I'm most concerned about hidden value in social media. Aggregation, filtering, and delivery real time. Real-Time analytics. #e2j
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• jessewilkins: Q3 OTOH, we don't reward people for using email, computers, etc. So maybe it's simply getting out of the way of e20! #e2j

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• jmancini77: YES - RT @MarkFidelman: Q3: In my experience HR is about protecting the company - This is not the first dept. to adopt E2.0 #e2j
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• parapadakis: A3: Quantitative KPIs don't work on E2.0. Need to measure "appeal" and "contribution" in quality terms #e2j#e2j
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• newsgator: @enterprise20We've seen all 3 approaches as well, but top-down initiated with strong mgmt commitment is strongest for #e20adoption #e2j
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• jmancini77: Q3 - Yikes. KPIs and HR. We're mainstream before we're even implemented. #e2j
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• jessewilkins: Q3 Part goes to radical transparency I just noted - then rewarding appropriately. Something as simple as "top contributor" on site? #e2j
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• MarkFidelman: Q3: In my experience HR is about protecting the company - This is not the first dept. to adopt E2.0 #e2j
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• CherylMcKinnon: #e2jQ3 - How to get Hr 2.0 on board? all part of creating work culture that rewards mentorship, corporate memory preservation, efficiency
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• gagan_s: Comp plans targeted to individual performance can be disincentive for e20 #e2j/via @katedobbertin<< But innovn ltd w/o indiv incentive
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• bduhon: KPI = key performance indicator #e2j
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• rileybeebs: @lehaweswill do. #e2j
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• jessewilkins: @khamilton611key performance indicator #e2j
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• deb_lavoy: RT @oscarberg: Q2: e20 is great for non-routine work & when info needs can't be anticipated, such as problem-solving, innovation #e2j
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• enterprise20: agree with @jmancini77- if you are perceiving the value of activity streams and micro sharing, you cannot miss the E20 idea. #e2j
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• khamilton611: @bduhonQ3: What's a KPI? #e2j
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• rileybeebs: Q2 I'm not convinced that social media is that much a copy of in person social networking. It's risky to assume such. #e2j
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• jessewilkins: Re: prev RT, yeah, I tell people that e20 can provide *radical* transparency and acctability and ask if they are prepared. :) #e2j
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• oscarberg: Q2: e20 is great for non-routine work & when info needs can't be anticipated, such as problem-solving, innovation #e2j
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• sanoojk: Tough keeping up on Uber on BB. Shall try be in sync #e2jAm on the road :(
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• calmo: In my lg/old company e20 evangelism experience I saw all of those reactions RT @CherylMcKinnon: #e2jQ2 - @markfidelman- elaborate?
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• lehawes: RT @rileybeebs"building E2.0 list during #e2jtweetjam" Good idea! Please share link at end of chat. Thanks! #e2j
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• jessewilkins: RT @HannsKK: @MarkFidelman#e2j@CherylMcKinnon-transparency- messing up in e20 can means lots more people find out. (1/2) #e2j
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• bduhon: Q3: How to get HR 2.0 on board, esp with KPIs. How do you recognize sociability, #collaborationand #knowledgesharing? #e2j
• mijori23: RT markfidelman RT @CherylMcKinnon: #e2jQ2 - @markfidelman- elaborate? They fear transparency and being exposed - The late adopters.
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• Hadders64: @HannsKKwill it help them meet SLAs? #e2j
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• rileybeebs: @hebsgaard, then the issue will be how to control / benefit from transparency. That is not a social norm and beyond most comfort level #e2j
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• HannsKK: @MarkFidelman#e2j@CherylMcKinnon-transparency- messing up in e20 can means lots more people find out. This can be hindrance !
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• jmancini77: Q2. key pt activity streams - the modern equivalent of water cooler - and then re @clayshirky, figuring out the filter issue #e2j
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• RickCaffeinated: RT @hebsgaard: Q2: Biz model - E20 will help create transparency - everybody is on same page --> efficiency and ROI #e2j
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• bduhon: There's been focus on culture and then tools extend an open culture and @markfidelmanmentioned 'what's in it for me" so: #e2j
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• rileybeebs: building E2.0 list during #e2jtweetjam #e2j
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• hebsgaard: Q2: Biz model - E20 will help create transparency - everybody is on same page --> efficiency and ROI #e2j
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• msarchive: #e2j@HannsKK@jmancini77@jessewilkinsLove watching this flutter of activity!
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• HannsKK: RT @parapadakis: Thats an altogether different discussion... :-) RT @jessewilkins: after all, whats a doc? - another tweetjam ? #e2j
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• HannsKK: @mijori23not everyone is driven by rating and reputation. knowledge worker maybe, hat about transactional workers ? #e2j
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• bduhon: next time :) RT @parapadakis: Thats an altogether different discussion... :-) RT @jessewilkins: after all, whats a doc? #e2j
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• parapadakis: That's an altogether different discussion... :-) RT @jessewilkins: after all, whats a doc? #e2j
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• HannsKK: I wish tweetchat would pick up all users when replying instead of having to manualyy add them. Tweetchat, you listening? :-) #e2j
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• rileybeebs: @jessewilkins@jmancini77@deb_lavoydoc = transaction? #e2j
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• MarkFidelman: RT @CherylMcKinnon: #e2jQ2 - @markfidelman- elaborate? They fear transparency and being exposed
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• mijori23: RT @calmo: The virtuous circle: rating, reputation, recognition... RT @bduhon: @MarkFidelman...answers for "what's in it for the E20 user?" #e2j
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• bduhon: RT @sanoojk: 2 imagine cust. service call. Cant answer. Posts internal tweet with #tag. Gets answer. Communicates. No call transfer #e2j
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• HannsKK: @deb_lavoy@jmancini77markets and organizations are conversations, see your own keynote in Philly. #e2j
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• jessewilkins: .@jmancini77@deb_lavoythink that's starting to change too - after all, what's a doc in the context of FB or foursquare? #e2j
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• rileybeebs: Q2: how does E2.0 effect demeanor Will personalities show in collaboration? #e2j
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• parapadakis: @jmancini77You had been warned! LOL #e2j
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• bduhon: And awesome! RT @jmancini77: wow. this is exhausting! #e2j
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• sanoojk: 2 imagine cust. service chap on call. Can't answer. Posts internal tweet with #tag. Gets answer. Communicates. No transfer of call:) #e2j
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• deb_lavoy: not all of us RT @jmancini77: q2 - #ecmdudes define collab as doc centered rather than conversation centered #e2j

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• jmancini77: wow. this is exhausting! #e2j
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• HannsKK: @lehawesprogressive constituents. There are whole groups out there that have no clue and don't understand the need. More education ! #e2j
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• enterprise20: Q2: I've seen all 3 approaches leading to success: 1 top-down initiated with strong com mgmt, 2 grassrouted self-driven and 3 inbetween #e2j
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• calmo: The virtuous circle: rating, reputation, recognition... RT @bduhon: @MarkFidelman...answers for "what's in it for the E20 user?" #e2j
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• rileybeebs: RT @jessewilkins: "better to apologize than to ask permission" in some instances - judicious application can move it forward. #e2j
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• CherylMcKinnon: #e2jQ2 - @markfidelman- elaborate? because not strong communicators? scared of giving up info stored in their heads? too shy?
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• jmancini77: q2 - #ecmdudes define collab as doc centered rather than conversation centered #e2j
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• khamilton611: @MarkFidelmanQ2: Interesting...could you go into further detail on how E2.0 could cost jobs? #e2j
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• oscarberg: Q2: It's always good to find a business pain (business use case) and build the business case for e20 around that #e2j
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• jessewilkins: Hrm. thinking "better to apologize than to ask permission" in some instances - judicious application can move it forward. #e2j
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• nikhilnulkar: RT @oscarberg: 1: you can have a culture of collaboration with pen and paper, but not at the scale and reach as with E2.0 technologies #e2j
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• katedobbertin: Compensation plans targeted to individual performance can be disincentive for e20 #e2j
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• btblair: @HannsKKQ2. Great point-the embarrassment of riches we have in collab tools is a new problem. #e2j
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• lehawes: @HannsKKAgree many orgs not progressive. But many of their constituents are and will pressure the org to consider adopting #e20tools. #e2j
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• HannsKK: @katedobbertinwhizkids are usually not the best internal advocates :-) older gen can relate to real business ! good point ! #e2j

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• jmancini77: YES YES YES RT @jessewilkins: ROI of the telephone? The computer? Email? Betting nobody ? any of them now - e20 will get there #e2j
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• spaceflight: RT @enterprise20: RT @lehawes: Activity streams are quickly becoming part of DNA in some progressive organizations, just as email did years ago. #e2j
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• MarkFidelman: Q2: Many worry that they will become collateral damage in a move to a more E2.0 workplace. Thus resistance can be high #e2j
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• nikhilnulkar: #e20tweet jam right now... its already on folks! #e2j
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• sanoojk: 2 Encourages 'when in doubt, ask' even if boss don't know. Increased regulations need knowledge dissipation beyond memos and training. #e2j
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• jmancini77: Thanks for Tweetchat suggestion - WAY better #e2j
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• lehawes: Q2: Bulletproof biz case not necessary to secure #e20project funding if you can demonstrate a problem is being solved or an oppt. met. #e2j
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• katedobbertin: @calmo, @markfidelmanWhereas older gen, when they try it, are able to relate it to everything they've been doing and easily excited. #e2j
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• HannsKK: @enterprise20#aashenden- activity streams- progressive... that is the points, lots of orgs aren't even close to progressive ! #e2j
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• katedobbertin: @calmo, @markfidelmanThey see facebook, twitter as completely separate from work -- "why would I want that?" 1 minute ago via web #e2j
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• khamilton611: @jessewilkinsQ2: agree! It will take time to see ROI of E2.0, social media, but some do...progressive thinkers and early adopters! #e2j
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• deb_lavoy: collab/tech create a positive feedback loop RT @lehawes: Q1: Collab culture must exist w/o tech first in order 4 tech 2 enhance E2.0. #e2j
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• katedobbertin: @calmo, @markfidelmanMy experience has been the opposite. The younger gen is scared to start something that looks not work-associated. #e2j
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• RickCaffeinated: @jmancini77using seesmic look on one monitor here, keeps me separated for #e2jchatter.
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• oscarberg: Q2: At some point top mgmt must commit to e20. But you can start by letting a sub-culture demonstrate value (grass-root adoptio)n #e2j
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• CherylMcKinnon: #e2j- Q2 - good point from @aashenden"easier to justify customer-facing implementations of E20 than internal knowledge sharing"

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• jessewilkins: RT @aashenden: Q2. Much easier to justify customer-facing implementations of E20 than internal knowledge sharing initiatives. (can be) #e2j
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• HannsKK: @jessewilkins@btblairthere was also compelling reason and no real alternatives. Now we have new possibilities every day #email#e2j
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• MarkFidelman: RT @aashenden: Q2. Much easier to justify customer-facing implementations of E20 than internal knowledge sharing initiatives. #e2j- AGREE
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• jessewilkins: What's the ROI of the telephone? The computer? Email? Betting nobody questions any of them now - e20 will get there too. #e2j
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• enterprise20: RT @lehawes: Activity streams are quickly becoming part of DNA in some progressive organizations, just as email did years ago. #e2j
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• rileybeebs: Q2: Agree with @btblairThey are using it before they know they adopted it. #e2j. It's not using acronyms that is for sure.
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• dgschultz: @jmancini77tweetchat is working for me. #e2j
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• jmancini77: Q2 - The answer also varies wildly with org size - #e2j
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• hebsgaard: Q2: If you cannot move info on paper, you will see email fail - E20 is solution #e2j
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• aashenden: Q2. Much easier to justify customer-facing implementations of E20 than internal knowledge sharing initiatives. #e2j
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• jessewilkins: .@khamilton611that's part of the beauty of the e20 tools - only need access to the/a URL and it's easy to learn/use. #e2j
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• bduhon: @MarkFidelmanwhat are some of the answers for "what's in it for the E20 user?" #e2j
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• HannsKK: @jmancini77tweetchat ! #e2j
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• enterprise20: the #e2jnow - a very lively discussion on Enterprise 2.0
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• HannsKK: RT @lehawes: Q2: Must get strong buy-in from a senior executive. That includes both funding and active participation from that indiv. #e2j
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• jessewilkins: RT @btblair: Q2: Back to email analogy: no one ever decided to use email-thats how compelling it was. Maybe E2.0 will be same? (yes!) #e2j

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• lehawes: RT @jmancini77"Q2: Think about what we all did with KM and do the opposite." Amen John! #e2j
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• jmancini77: Using Twitter or Tweetdeck or Tweetscoop for this #e2jbites - what's better?
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• khamilton611: @jessewilkinsre: Q2: under the radar may work, but workers don't have means to install new technologies, or culture to do it! #e2j
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• MarkFidelman: Q2: You need to answer what’s in it for the E2.0 user. If you can answer that question, you’ll get adoption. #e2j
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• mijori23: @markfidelman@HannsKK: @btblairinteresting point bout wishful thinking. How much of it is real ? #e2j- big resistance. Yes, resistance.
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• jessewilkins: RT @jmancini77: #e2j- Q2: Think about what we all did with KM and do the opposite. (love it. :) ) #e2j
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• lehawes: Q2: Must get strong buy-in from a senior executive. That includes both funding and active participation from that individual. #e2j
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• jessewilkins: Q2: Might also select a more enterprise-friendly tool like hosted wiki w/ password or e.g. Yammer rather than FB. #e2j
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• btblair: Q2: Back to an email analogy (sorry): no one ever decided to use email-that's how compelling it was. Maybe E2.0 will be same? #e2j
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• CherylMcKinnon: #e2jQ2 - Get funding for E20 initiatives? danger is focusing on the toolkits and not on outcomes, needing funding is already an assumption
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• jmancini77: #e2j- Q2: Think about what we all did with KM and do the opposite.
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• hebsgaard: Q2: we had a client where top mgmt instructed people NOT to move info on paper from desk to desk - SIC all electronic #e2j
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• RickCaffeinated: RT @jessewilkins: Q2: there are risks but if you have smart people and some guidance that they , it isn't as much as you'd think. #e2j
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• jessewilkins: RT @lehawes: Q2: Get funding by explaining how E2.0 will solve a specific problem that keeps a particular business leader up at night. #e2j
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• aashenden: RT @lehawes: Q1: Collaborative culture must exist w/o technology first in order for tech to enhance E2.0. >Absolutely #e2j
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• parapadakis: @HannsKKYou don't sell #e2.0 - You just service a requirements. The revolution comes from within! #e2j
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• jessewilkins: Q2: there are risks but if you have smart people and some guidance that they , it isn't as much as you'd think. #e2j
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• lehawes: Q2: Get funding by explaining how E2.0 will address/solve a specific problem that keeps a particular business leader up at night. #e2j
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• jmancini77: Paraphrasing Cluetrain - markets [and soon organizations] are conv - ROI talk re social will be same as worrying about ROI of email - #e2j
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• HannsKK: @CherylMcKinnonyes, selling - don't like it either, but people stilt l need to be convinced. Depends on company what works best. #e2j
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• jessewilkins: Q2: I kind of like the "under-the-radar" model: start using a tool (appropriately of course) and build critical mass, then expose. #e2j
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• calmo: @markfidelmanre younger generation - yes ...& existing (older gen) cultures won't xform unless there are measurements & incentives #e2j
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• CherylMcKinnon: #e2j@HannsKK"selling" - sigh. Honestly? the only selling is by doing and demonstrating results.
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• bduhon: Q2: #e20initiatives need bus models -- how do you get funding? How do you ensure that people commit with actions, not words? #e2j
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• HannsKK: RT @hebsgaard: Q1: the APPLE paradigm - people do not know what they need until the have it - true for E20 also - Good point !! #e2j
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• MarkFidelman: RT @HannsKKQ1.Will it succeed like email? Yes, even more so. Yet the road is not paved. #e2j
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• jessewilkins: RT @hebsgaard: Q1: the APPLE paradigm - people do not know what they need until the have it - true for E20 also #e2j
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• newsgator: ing #e2jTweetJam this morning with fellow collaboration and social media experts and enthusiasts
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• btblair: Agreed! RT @lehawes: Q1: Collaborative culture must exist w/o technology first . . . Tech amplifies existing culture. #e2j
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• lehawes: @btblair@HannsKKActivity streams are quickly becoming part of DNA in some progressive organizations, just as email did years ago. #e2j

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• jessewilkins: .@btblair@hannskkre: email-ness of E20 yes, though tools will continue to arrive, evolve, wither. #e2j#e2j
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• hebsgaard: Q1: the APPLE paradigm - people do not know what they need until the have it - true for E20 also #e2j
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• bduhon: @hannskk, good segue to question 2. #e2j
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• bduhon: Q2: #e20initiatives need bus models -- how do you get funding? How do you ensure that people commit with actions, not words? #e2j
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• HannsKK: RT @hebsgaard: Q1: the APPLE paradigm - people do not know what they need until the have it - true for E20 also - Good point !! #e2j
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• MarkFidelman: RT @HannsKKQ1.Will it succeed like email? Yes, even more so. Yet the road is not paved. #e2j
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• jessewilkins: RT @hebsgaard: Q1: the APPLE paradigm - people do not know what they need until the have it - true for E20 also #e2j
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• newsgator: ing #e2jTweetJam this morning with fellow collaboration and social media experts and enthusiasts
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• btblair: Agreed! RT @lehawes: Q1: Collaborative culture must exist w/o technology first . . . Tech amplifies existing culture. #e2j
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• lehawes: @btblair@HannsKKActivity streams are quickly becoming part of DNA in some progressive organizations, just as email did years ago. #e2j
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• jessewilkins: .@btblair@hannskkre: email-ness of E20 yes, though tools will continue to arrive, evolve, wither. #e2j#e2j
• hebsgaard: Q1: the APPLE paradigm - people do not know what they need until the have it - true for E20 also #e2j
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• bduhon: @hannskk, good segue to question 2. #e2j
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• HannsKK: RT @markfidelman: Q1: younger generation appears to be pushing E2.0 bottoms up, creating (& expecting) new work culture #e2j
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• aashenden: 1. E20 is about leveraging social technologies to support collaboration and break down barriers cause by traditional working patterns. #e2j
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• jessewilkins: .@hannskk@rileybeebsbut that's my point - those three can be enabled by tech but not provided. @lehaweshits it spot on. #e2j#e2j
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• RickCaffeinated: Exactly! //RT @markfidelman: Q1: younger generation appears to be pushing E2.0 bottoms up, creating (& expecting) new work culture #e2j
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• HannsKK: @mijori23the culture is there in a lot of individuals, it needs coirporate drive and planning tto make it work for organization #e2j
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• lehawes: Q1: Collaborative culture must exist w/o technology first in order for tech to enhance E2.0. Tech amplifies existing culture. #e2j
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• bduhon: before opening a new ?, wanted to revisit @oscarberg's idea: good #e20slogan anyone? #e2j
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• thegarlandgroup: RT @oscarbergit's always culture + technology, can't have one without the other #e2j
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• jessewilkins: RT @CherylMcKinnon: #e2jQ1 - if reward system not set up to encourage more open communication/collab then it is wishful thinking #e2j
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• mijori23: 1. E2.0 usually starts with technology, but culture needs to develop for it to succeed in the long term #e2j.
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• MarkFidelman: Q1: The younger generation appears to be pushing E2.0 bottoms up and creating (and expecting) a new work culture #e2j
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• HannsKK: @rileybeebsA lot of the value will come through transparency, openess and therefore possbile innovation #e2j
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• CherylMcKinnon: #e2jQ1 - Leadership comment was key - if reward system not set up to encourage more open communication/collab then it is wishful thinking
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• jessewilkins: #gov20is more than applying W20/E20 tools to gov1.0 - has to be cultural and norm changes. #e2j#e2j
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• HannsKK: @btblairinteresting point bout wishful thinking. How much of it is real ? #e2j
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• rileybeebs: transparency is very interesting. A benefit & a risk. Risk of sharing too much, benefit of efficiency that comes with having all facts #e2j
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• jessewilkins: RT @jmancini77: 1. #E20= applying social tools and norms to the enterprise - esp. norms #e2j#e2j
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• hebsgaard: Q1: E20 is also a way to avoid collaboration using email #e2j

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• jmancini77: Like this RT @oscarberg: 1: you can have a culture of collaboration with pen and paper, but not at the scale and reach as with E2.0 #e2j
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• HannsKK: @jessewilkins1. E2.0 goals are not new, the tools have improved enough to make it feasible finally and the people are there to drive #e2j
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• btblair: 1. Wishful thinking about human behavior and liability #e2j
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• sagenet: RT @oscarberg: 1: it's always culture + technology, can't have one without the other #e2j
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• oscarberg: 1: you can have a culture of collaboration with pen and paper, but not at the scale and reach as with E2.0 technologies #e2j
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• parapadakis: Agree, but that applies to all BT, not just E20 RT @oscarberg: 1: it's always culture + technology, can't have one without the other #e2j
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• jmancini77: 1. #E20= applying social tools and norms to the enterprise - #e2j
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• CherylMcKinnon: #e2j- Q1 - @bduhonyes you can have a paper & pencil E20 culture if everyone is in the same room - work is distributed now, so tech needed
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• hebsgaard: RT @oscarberg: 1: technology supporting an emerging culture of collaboration - spot on #e2j
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• HannsKK: RT @oscarberg: 1: technology supporting an emerging culture of collaboration + leadership +transparency ? #e2j
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• jessewilkins: re @bduhonUm...in 2010...prolly not. But you could have it with IM. For that matter, CoPs and user groups are semi #e20. #e2j#e2j
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• HannsKK: re 1: @markfidelmanneed to add leadership to the eq uation to make it work as #e2j
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• sanoojk: 1. Bringing the community back to work. #e2j
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• oscarberg: 1: technology supporting an emerging culture of collaboration #e2j
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• nicoleschu: ing #e2jwith interest - bit of Giddens duality of structure debate going on - is technology shaping culture or the other way round?
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• rileybeebs: Worlds merge. A full on #ECMsystem ranked with full on #WCM. Sorry for the rotation. #e2jhttp://twitpic.com/1vjzmq

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• CherylMcKinnon: #e2jQ 1. Agree w @oscarberg- technology gives us the means to carry the communication but culture will shape the content
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• hebsgaard: Q1: E20 is culture + Tech - a new way for knowledge worker to get work done and complementing legacy systems #e2j
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• jessewilkins: re: 1. in other words the mindset of "Twitter is a waste of time, quit messing around with that social stuff", etc. #e2j#e2j
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• MarkFidelman: You can't gain technology acceptance without the proper culture and leadership #e2j
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• jmancini77: Exactly. RT @oscarberg: 1: it's always culture + technology, can't have one without the other #e2j
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• lehawes: Q1: E2.0 is using Web 2.0 tools to foster and support transparent collaboration inside an enterprise. Collaborative culture is a must! #e2j
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• bduhon: 1 can you have an #e20culture with, oh, to an extreme, pencil and paper technology #e2j
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• jessewilkins: re: 1. I like @cherylmckinnon's comment too, but w/o culture you have Web 2.0 tools inside org in furtive use (1/2) #e2j#e2j
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• jmancini77: 1: #e20a set of technologies, but that's not the point -- same deal as #ecm-- not what it is but what you DO with it -- #e2j
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• HannsKK: Question 1: technology enabling culture change and transparency and collaboration #e2j
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• oscarberg: 1: it's always culture + technology, can't have one without the other #e2j
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• jessewilkins: #1More about culture IMNSHO. See a lot of this approach in context of #gov20in fact - about breaking down barriers in org. #e2j#e2j
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• MarkFidelman: E2.0 is about Technology shaping culture via new means of communication - Culture then shapes the use of the technology #e2j
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• CherylMcKinnon: #e2j1. Simple explanation of E20? bringing the human voice back into the work world - technology opens new doors to new voices & ideas
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• bduhon: And Tip 5 got lost in the ether, preface comments on a specific question with that ? number please #e2j

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• HannsKK: @sanoojk@rileybeeds... ah, the music question certainly has us stumped. Hope we do better on the rest ! #e2j
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• MarkFidelman: RT @lehawes: Here's the first musical selection for the E2.0 Tweet Jam: http://bit.ly/IFqk3.Enjoy! #e2j- not bad LH
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• bduhon: OK. and we're off 1: Explain #e20as simply as possible. Technology? Culture? Both? #e2j
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• sanoojk: @rileybeebsWe will rock you by Queen #e2j
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• jmancini77: Search for #e2j: http://www.twitscoop.com/search?%2523e2j
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• bduhon: I'm opting for my Galactic station on pandora. #e2j
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• gzclelland: RT @HannsKK: @rileybeebsno go with some 90's cheese!! #e2j
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• lehawes: Here's the first musical selection for the E2.0 Tweet Jam: http://www.youtube.com/watch?v=TR5Qo4Pnc94.Enjoy! #e2j
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• RickCaffeinated: Going to be ing Enterprise 2.0 discussion via #e2j- panelists answering questions, me ing the smart kids for answers. :)
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• jmancini77: Obvious answer = Springsteen-ish on Pandora RT @rileybeebs: trying to decide what music to rock out too during tweetjam #e2j
•  
• sanoojk: #e2jIn for another 45 min. Counting down. And hello fellow e2j-ers!
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• bduhon: 1 minute (yes, skipped 2) too many clocks in here. #e2j
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• parapadakis: The sound of silence... :-) RT @rileybeebs: trying to decide what music to rock out too during tweetjam #e2j
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• hebsgaard: #e20twitter jam ready to start - all you #gov20people: Join in with you questions, comments, opinions. It is relevant for gov as well #e2j
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• rileybeebs: @HannsKKI agree "pour some sugar on me" #e2jTweetjam moments away.
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• bduhon: Tip 4: Have fun and enjoy. #e2j
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• bduhon: 3 minutes #e2j
•  
• bduhon: Tip 3: if using Tweetdeck, Hootsuite, etc. close extra columns and @hannskkideas http://ow.ly/1WkIQ#e2j

•  
• HannsKK: @rileybeebsit has got to be some nice 80ies metal !#e2j
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• bduhon: Tip 2: Join in with you questions, comments, opinions. #e2j
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• bduhon: 4 minutes #e2j
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• rileybeebs: trying to decide what music to rock out too during tweetjam #e2j
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• AustinTeames: RT @lehawes: Join the #AIIME20 Tweet Jam in 15 minutes! Participate by tracking #e2j. More details at http://is.gd/cKcGi
•  
• oscarberg: Allocated some time to participate in the #E20jam at now 11est #e2j
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• HannsKK: Just got my first 'over capacity' message via the webinterface. :( #fail#e2j
•  
• sanoojk: #e2j. Just arrived from Qatar to UAE. What have I been missing? Still on road and so on Uber...
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• bduhon: Tip 1: Use #e2jto #e20tweetjam (unless you're using tweetchat, auto adds) :) #e2j
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• bduhon: #e20tweetjam -- 5 minutes #e2j
•  
• jessewilkins: Kona coffee: check (tho need more). Twitter tool(s): check. Bio break: check. Bring it! #e2j#e2j
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• Hadders64: All set for the E2.0 tweetjam - can only do the first half hour #e2j
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• hebsgaard: Just got tweetchat up - fully armed and ready to go #e2j
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• parapadakis: Tip #nnnn- Don't RT using the #e2jtag. We'll just be seeing everything double! :-)
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• bduhon: @HannsKKI've got tweetchat, hootsuite and tweetdeck all fired up just . . . in . . . case. Editorial paranoia :) #e2j
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• bduhon: @bduperrinNo worries. Next time. Meet you next week in Boston. #e2j
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• HannsKK: isn't amazing that if you want to do twitterjam properly, you need minimum of 2 tools, plus back-up ?! Let the games begin :-) #e2j
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• khamilton611: Found TweetChat, and set it up to monitor #e2j. All ready!

•  
• HannsKK: RT @parapadakis: @bduhonI have connection, keyboard and coffee - let the party begin :-) #e2j- cappucino for me...
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• katedobbertin: RT @MarkFidelman: E2.0 TweetJam - this is going to be fun #e2j
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• lehawes: @jessewilkinsGood morning, sir! I'm on Tweetchat too for #e2j. #e2j
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• piewords: RT @lehawes: Join the #AIIME20 Tweet Jam in 15 minutes! (I'm one of the moderators.) Participate by tracking #e2j. More details at http://is.gd/cKcGi
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• hebsgaard: @jessewilkins#e2jSEARCH is the same as LIST - use the slider for LIST
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• parapadakis: @bduhonI have connection, keyboard and coffee - let the party begin :-) #e2j
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• jessewilkins: Final setup for me: main #e2jchannel is on Tweetchat. All friends, mentions, DMs on Tweetdeck. Ready to rock! #e2j
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• bduperrin: @bduhonso bad I can't be with you. Have a great time all #aiim#e2j
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• bduhon: @jessewilkinsI know. But, you know I'm a simple guy. #e2j
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• lehawes: Join the #AIIME20 Tweet Jam in 15 minutes! (I'm one of the moderators.) Participate by tracking #e2j. More details at http://is.gd/cKcGi
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• mhollowell: Just created my Tweetdeck column for #e2j. Looking forward to listening in. Grab some coffee and join in.
•  
• oscarberg: RT @MarkFidelman: E2.0 TweetJam - this is going to be fun #e2j
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• CherylMcKinnon: Putting the coffee on RT @bduhon#e20tweetjam starts in 20 minutes. time to stockpile some tea & nibbles for the next few hours #aiim#e2j
•  
• nikhilnulkar: #e20tweetjam starts in 20 minutes. time to stockpile some tea and nibbles for the next few hours. #aiim#e2j(via @bduhon)
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• MarkFidelman: E2.0 TweetJam - this is going to be fun #e2j
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• jessewilkins: @bduhon*wow* that's an ugly interface. :) But if it works it works. #e2j
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• bduhon: #e20tweetjam starts in 20 minutes. time to stockpile some tea and nibbles for the next few hours. #aiim#e2j
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• hebsgaard: @jessewilkins#e2jif you go to twitter update and deselect "allow twitter to...." and adjust using the sliders you will see update sec

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• rileybeebs: @bduhondon't get me hooked on yet another tool. i will have more twitter tools then tweets. See you there #e2j
•  
•  
• bduhon: @jessewilkins(and everyone): I'm giving tweetchat a try. Single column. Auto s any hashtag. give it a quick look. #e2j
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• CherylMcKinnon: RT @mijori23: @mhollowellMatt, AIIM has a E2.0 tweetjam in about 40 mins. Check it out. Top people. using #e2j. Details at http://ow.ly/1WHRu
•  
• jmancini77: Getting pumped for this #e20tweetjam at 11 am -- not sure what to expect! -- here's the hashtag -- #e2j
•  
• jessewilkins: Hootsuite seems kinda busy. Might try brizzly again, otherwise it's Tweetdeck for #e2j.
•  
• jessewilkins: @hebsgaardNot seeing the column updates for search though....? #e2j
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• hebsgaard: @bduhon#e2jing Hanns' instructions http://bit.ly/9rPiIFyou will see how often each column is updated in sec right of the slider
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• gzclelland: RT @mijori23: #AIIMhas a #E20tweetjam in about 40 mins. Check it out. Top people. using #e2j. Details at http://ow.ly/1WHRu#ECM
•  
• HannsKK: @bduhoncheck settings/twitter updates and manually adjust the calls. Not sure how to do this in hootsuite. #e2j
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• bduhon: @jessewilkins@hebsgaard. dunno, use Hootsuite. @HannsKKYou know how to speed update frequency in tweetdeck? #e2j
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• mhollowell: @mijori23Thanks for the reminder! Should be a good convo to watch. E2.0 tweetjam in 40. mins. with #e2j.
•  
• lehawes: RT @bduhon: #e20jam. Panel: @HannsKK@hebsgaard@CherylMcKinnon@lehawes@markfidelman@jessewilkins@rlavigne42@jmancini77#e2jat 11est
•  
• mijori23: @mhollowellMatt, AIIM has a E2.0 tweetjam in about 40 mins. Check it out. Top people. using #e2j. Details at http://ow.ly/1WHRu
•  
• bduhon: @JaneZupanExcellent. one confirmed attendee for the jam :) #e2j#e2j
•  
• bduhon: @jessewilkinsgo to settings (the wrench), notifications, and turn boxes off #e2j
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• hebsgaard: @jessewilkins#e2jgo to SETTINGS and then to NOTIFICATIONS and click details to OFF
•  
• jessewilkins: Playing with Tweetdeck in preparation for #e2j- any way to move teh updates from popups to just updating the columns? What am I missing?
•  
• AnalPoet: RT @bduhon: 53 minutes to #e20tweetjam #e2j. Details at http://ow.ly/1WHRuLet's get ready to ruuuuuummmmblllllle
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• hebsgaard: RT @bduhon: 53 minutes to #e20tweetjam #e2j. Details at http://ow.ly/1WHRuLet's get ready to ruuuuuummmmblllllle
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• HannsKK: RT @bduhon: 53 minutes to #e20tweetjam #e2j. Details at http://ow.ly/1WHRuLet's get ready to ruuuuuummmmblllllle
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• bduhon: 53 minutes to #e20tweetjam #e2j. Details at http://ow.ly/1WHRuLet's get ready to ruuuuuummmmblllllle
•  
• JaneZupan: I'll be there! RT @jessewilkinsMorning twitterverse - y'all ready for the #e20Tweetjam? 11 am EST, /contribute through #e2j

•  
• hebsgaard: #e20jam.Panel #e2j: @HannsKK@hebsgaard@CherylMcKinnon@lehawes@markfidelman@jessewilkins@rlavigne42@jmancini77@bduhon11EST #gov20
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• HannsKK: RT @bduhon: #e2jTip 5:Questions will be numbered, to keep track, type in the question number at the beginning of tweet. less confusion #e2j
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• bduhon: #e2jTip 5: Questions will be numbered, to keep track, type in the question number at the beginning of a tweet. Eliminate (some) confusion
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• mlpetts: RT @bduhon: Oops, stuck in a bit of traffic: 90 minutes to #e20tweetjam! #e2j. #socialmedia#aiim
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• bduhon: Oops, stuck in a bit of traffic: 90 minutes to #e20tweetjam! #e2j. #socialmedia#aiim
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• antoniostoner: RT @JaneZupan: I'm voting for @CherylMcKinnonin the PBworks Top E2.0 Thinkers Contest! http://votejet.com/qRULNpXKbM#e2j
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• HannsKK: last tip to anyone joining the tweetjam at 11 EST... and you reroute to facebook, warn your friends or switch it off :-) #e2j#e2j
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• JaneZupan: I'm voting for @CherylMcKinnonin the PBworks Top E2.0 Thinkers Contest! http://votejet.com/qRULNpXKbM#e2j
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• HannsKK: RT @jessewilkins: Morning twitterverse - y'all ready for the #e20Tweetjam? 11 am EST, /contribute through #e2j.
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• bduhon: Loosening my fingers RT @jessewilkins: Morning twitterverse - y'all ready for the #e20Tweetjam? 11 am EST, /contribute through #e2j.
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• enterprise20: RT @hebsgaard: Join us on today from 11-1 EST for a tweet jam focused on making #E20work. Use hash tag #e2j- also relevant for #gov20
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• CherylMcKinnon: Ready! RT @jessewilkinsMorning twitterverse - y'all ready for the #e20Tweetjam? 11 am ET, /contribute through #e2j.
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• jessewilkins: Morning twitterverse - y'all ready for the #e20Tweetjam? 11 am EST, /contribute through #e2j.
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• KennethHutchins: #e2j
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• bduhon: RT @hebsgaard: Join us on today from 11-1 EST for a tweet jam focused on making #E20work. Use hash tag #e2j- also relevant for #gov20

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• hebsgaard: Join us on today from 11-1 EST for a tweet jam focused on making #E20work. Use hash tag #e2j- also relevant for #gov20
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• gzclelland: RT @bduhon: #e20jam.Panel: @HannsKK@hebsgaard@CherylMcKinnon@lehawes@markfidelman@jessewilkins@rlavigne42@jmancini77#e2jat 11est
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• hebsgaard: “@bduhon: #e20jam.Panel: @HannsKK@hebsgaard@CherylMcKinnon@lehawes@markfidelman@jessewilkins@rlavigne42@jmancini77#e2jat 11est”
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• bduhon: #e20jam.Panel: @HannsKK@hebsgaard@CherylMcKinnon@lehawes@markfidelman@jessewilkins@rlavigne42@jmancini77#e2jat 11est
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• CherylMcKinnon: RT @HannsKK: RT @bduhon:#e20jam.Panel: @HannsKK@hebsgaard@CherylMcKinnon@lehawes@markfidelman@jessewilkins@rlavigne42@jmancini77#e2jat 11est
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• HannsKK: RT @bduhon:#e20jam.Panel: @HannsKK@hebsgaard@CherylMcKinnon@lehawes@markfidelman@jessewilkins@rlavigne42@jmancini77#e2jat 11est
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• jessewilkins: #e20jam. @HannsKK@hebsgaard@CherylMcKinnon@lehawes@markfidelman@jessewilkins@rlavigne42@jmancini77 #e2jat 11EST Thurs 6/10
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• CherylMcKinnon: RT @bduhon#e20jam Panelists @HannsKK@hebsgaard@CherylMcKinnon@lehawes@markfidelman@jessewilkins@rlavigne42@jmancini77#e2j11am
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• jessewilkins: RT @bduhon: #e2jquestion: What is the business value of #E20?Join us tomorrow at 11 eastern. http://ow.ly/1WmYT#aiim#enterprise20
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• bduhon: #e2jquestion: What is the business value of #E20?Join us tomorrow at 11 eastern. http://ow.ly/1WmYT#aiim#enterprise20
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• bduhon: #e20jam. Panelists: @HannsKK@hebsgaard@CherylMcKinnon@lehawes@markfidelman@jessewilkins@rlavigne42@jmancini77 #e2jat 11est
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• oscarberg: RT @hebsgaard: #e20jam. Panelists: @HannsKK@hebsgaard@CherylMcKinnon@lehawes@markfidelman@jessewilkins@rlavigne42@jmancini77 #e2jat 11EST
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• hebsgaard: #e20jam. Panelists: @HannsKK@hebsgaard@CherylMcKinnon@lehawes@markfidelman@jessewilkins@rlavigne42@jmancini77 #e2jat 11EST

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• bduhon: Question about #recordsand #e20? Join us tomorrow at 11 eastern for tweet jam. #e2j. http://ow.ly/1Wlo4#aiim#enterprise20
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• bduhon: #e2jTip 4: Enjoy yourself. #e20
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• bduhon: #e2jTip 3: If using Tweedeck, Hootsuite, etc., close extra columns and @HannsKKideas: http://ow.ly/1WkIQ#e20
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• HannsKK: RT @bduhon: #e2jTip 2: Join in with your questions, comments, and opinions. #e2j
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• HannsKK: RT @bduhon: #e2jTip 1: Use #e2jto the #e20tweetjam #e2j
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MarkFidelman: #e20jam. Panelists: @HannsKK@hebsgaard@CherylMcKinnon@lehawes@markfidelman@jessewilkins@rlavigne42@jmancini77 #e2jat